JALPAK Selected for 'JCSI Leading Brands of Japan 2025-26'

JALPAK Co., Ltd. (Headquarters: Shinagawa-ku, Tokyo; President: Goya Omura; hereinafter 'JALPAK') has been selected for the 'JCSI Leading Brands of Japan 2025-26' announced by the Service Productivity & Innovation for Growth (SPRING). The JCSI (Japanese Customer Satisfaction Index) survey is one of the largest in Japan, aimed at quantifying and visualizing 'customer satisfaction' to provide information that contributes to the growth of companies and industries. We were selected as one of the top 50 companies/brands in terms of customer satisfaction scores among those eligible for the 2025 annual comprehensive ranking. Through customer surveys, reports from tour conductors, and regular 'Safety & CS Promotion Committee' meetings, we have been striving to improve quality to realize our vision of 'Good trips, new trips.' We will continue to prioritize the customer's perspective, provide 'good trips' with peace of mind and quality, and aim for No. 1 in customer satisfaction.