[Online Clinic Status Survey] 1 in 4 People Experience Mental Health Slumps During the New Lifestyle Season: Can Online Clinics Eliminate the 'Barriers to Consultation' for Psychosomatic and Sleep Clinics? Survey Results Released

Patient-Centric Clinic (Location: 1-16-17 Toranomon, Minato-ku, Tokyo) provides online medical consultations from the very first visit as a 'smart clinic for busy individuals.' We recently conducted a survey regarding the actual conditions of mental health slumps and insomnia—which people easily fall into during the new lifestyle season—targeting 521 men and women nationwide in their 20s to 60s who have used our online medical services. With about 40% of people choosing online options due to difficulties in making reservations and accessing physical locations, doctors explain how to effectively utilize online consultations.

Release Summary

**[Reasons for Choosing Online Clinics]**

Approximately 40% choose online consultations for psychosomatic medicine and sleep clinics due to the difficulty of "reservations" and "hospital access." Regarding psychological challenges such as "not wanting others to know about their hospital visits," about 10% answered that the anonymity of online services is an advantage.

**[Benefits of Online Solutions]**

Half of those who have experienced online consultations (54.3%) answered that "online clinics have a lower barrier to consultation" for psychosomatic medicine and sleep clinics.

**[April Slumps]**

The most common health slump during the new lifestyle season is "mental aspects," with 1 in 4 people (26.9%) experiencing poor condition.

**[Significance of Early Intervention]**

A hybrid consultation combining in-person and online visits is recommended. Early response to insomnia symptoms is expected to help prevent subsequent deterioration of mental health.

Survey Overview

Survey Name: 2026 "Survey on the Actual Use of Online Medical Consultations" Survey Targets: 521 men and women nationwide in their 20s to 60s who have used online medical consultations regardless of the medical department at "Patient-Centric Clinic" Survey Period: February 28 - March 2, 2026 Survey Method: Internet survey Survey Sponsor: Patient-Centric Clinic

*When introducing the survey results, please add the annotation "According to a survey by Patient-Centric Clinic" and, if possible, link to https://k-mesen.jp/lp/online/posts/category/research-report/release-2 as the destination. *Because numbers are rounded to the first decimal place, the total may not always be exactly 100%. *This is a survey targeting users of our clinic and does not necessarily reflect the actual conditions of all general outpatients.

Survey Results

### 1. The reality of "Wanting to go, but finding it hard to go." About 40% choose online consultations for psychosomatic and sleep clinics due to difficulties with "reservations" and "hospital access."

Through our online consultations, psychosomatic medicine and slee...