Kyndryl Introduces Agentic Service Management to Support AI-Native Infrastructure and Intelligent Workflows

Kyndryl has launched "Agentic Service Management" to help enterprises transition from traditional IT operations to autonomous, AI-driven workflows. The service provides maturity models, assessments, and implementation blueprints aligned with AI-native standards like ISO 42001. Noting a gap between AI capabilities and current IT readiness, Kyndryl aims to provide governance, risk management, and security frameworks, enabling secure and scalable Agentic AI deployments across hybrid and multi-cloud environments.