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Lifenet Insurance becomes the first in the insurance industry to be selected for 'Zaikai BEST AI 100'

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 27, 2026 3:30 PM ・ Updated Jun 13, 2026 11:50 PM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

Lifenet Insurance has been selected for the 'Zaikai BEST AI 100' for the first time in the insurance industry, recognized for its AI-driven customer service improvements and internal operational efficiency.

Lifenet Insurance has been selected for the 'Zaikai BEST AI 100' for the first time in the insurance industry, recognized for its AI-driven customer service improvements and internal operational efficiency.

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000218.000069919.html Distributor: PR TIMES
Published: May 27, 2026

Lifenet Insurance Co., Ltd. announced its selection for the 'Zaikai BEST AI 100' at the Zaikai BEST AI AWARD, a first for the insurance industry. The award recognizes companies achieving outstanding results through AI technology. Lifenet was honored for its concrete achievements in both internal operations and customer service, including the introduction of conversational AI and AI voice bots in its contact center, as well as the company-wide adoption of proprietary LLM tools and 'Google Workspace with Gemini.' Since July 2024, the company has deployed these tools, reaching a 100% internal utilization rate. Moving forward, the company plans to introduce AI coding to further improve system development and productivity. In customer service, the introduction of AI voice bots in November 2025 reduced customer wait times from 95 to 65 seconds and enabled 24-hour processing for certificate reissuance.

FACT BOX

Source: PR TIMES
Category: award
Organizations: Google

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Announced　May 27, 2026 3:30 PM — Distributor PR TIMES
Collected　Jun 1, 2026 12:40 AM
AI structured & analyzed　Jun 2, 2026 12:02 AM
Desk-reviewed & published　May 27, 2026 3:30 PM

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To operate honestly and provide easy-to-understand, affordable, and convenient products and services.

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PR TIMES: https://prtimes.jp/main/html/rd/p/000000218.000069919.html

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Washin AI News Desk“Lifenet Insurance becomes the first in the insurance industry to be selected for 'Zaikai BEST AI 100'”AI News by Washin Village（和心村）, May 27, 2026. https://aeo.idaeo.ai/ai/lifenet-seimei-co-jp/en/news/2026-05-27-%E3%83%A9%E3%82%A4%E3%83%95%E3%83%8D%E3%83%83%E3%83%88%E7%94%9F%E5%91%BD-%E4%BF%9D%E9%99%BA%E6%A5%AD%E7%95%8C%E3%81%A7%E5%88%9D%E3%81%AE-%E8%B2%A1%E7%95%8C-best-ai-100-%E3%81%AB%E9%81%B8%E5%87%BA

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