[Industry Record] Lifenet Insurance Achieves 13th HDI 'Double Three-Star' Rating and Appears at HDI Awards 2026

Lifenet Insurance Corporation (Headquarters: Chiyoda-ku, Tokyo; President: Junpei Yokozawa) participated in the HDI Awards 2026, hosted by HDI-Japan, on Wednesday, May 20, 2026.

The HDI Awards ceremony honors companies that achieved a 'Three-Star' rating in the Web support, inquiry window, and quality benchmarking surveys conducted between January and December 2025, as well as those that received the 2025 Five-Star certification or international support center certification.

Lifenet Insurance earned the highest 'Three-Star' rating in both the 'Inquiry Window' (Contact Center) and 'Web Support' (Website) categories of the HDI Benchmarking. This marks the 13th time the company has achieved a double three-star rating, setting a record in the life insurance industry.

Masayo Sato from the contact center commented, 'I feel firsthand how much effort has gone into achieving these 13th and 15th three-star ratings. As technology advances, we will continue to value human warmth and empathy in our services.'

Judges highly praised the company's ability to listen to customers and understand their needs, as well as the ease of use of the insurance premium simulation on their website. Lifenet Insurance remains committed to providing the 'best insurance experience' that only an online insurer can offer.