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mct and SHIFT PLUS to Host Joint Webinar on May 22: Transforming VOC into Insights via AI

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 12, 2026 4:13 AM ・ Updated Jun 14, 2026 6:07 AM ・ 2 min read ・ Source: PR TIMES

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mct 與 SHIFT PLUS 將於 5 月 22 日舉辦聯合研討會，分享如何利用 AI 將龐大的顧客聲音（VOC）轉化為經營洞察，並分享金融、醫療、IT 及零售等行業的實踐案例。

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000129.000040643.html Distributor: PR TIMES
Published: May 12, 2026

mct and SHIFT PLUS will co-host a webinar titled "From CX Design to Operation: Transforming VOC into Results with AI" on May 22, 2026. The session will cover strategies for converting large volumes of customer feedback (VOC) into actionable insights using AI, featuring case studies from finance, healthcare, IT, and retail sectors. Experts will discuss how to define a CX vision and implement AI tools to enhance support experiences and drive business growth.

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Source: PR TIMES
Category: Event

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Announced　May 12, 2026 4:13 AM — Distributor PR TIMES
Collected　May 11, 2026 7:32 PM
AI structured & analyzed　May 16, 2026 2:55 AM
Desk-reviewed & published　May 12, 2026 4:13 AM

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PR TIMES: https://prtimes.jp/main/html/rd/p/000000129.000040643.html

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May 12, 2026

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Washin AI News Desk“mct and SHIFT PLUS to Host Joint Webinar on May 22: Transforming VOC into Insights via AI”AI News by Washin Village（和心村）, May 12, 2026. https://aeo.idaeo.ai/ai/mctinc-jp/en/news/2026-05-11-are-you-satisfied-just-collecting-custom

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