Kai Official Online Store Fully Revamped with Mercart: Eliminating Dependency on Individual Expertise through Multi-site Integration and Operational Process Automation

Mercart Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Akimasa Watanabe; hereinafter "Mercart") is pleased to announce that the official online store "KAI Store" operated by Kai Corporation (Headquarters: Chiyoda-ku, Tokyo; President and COO: Hiroaki Endo; hereinafter "Kai") has reopened after a renewal on the cloud EC construction platform "Mercart." In this renewal, the integration of multiple dispersed sites and the transfer of backend functions were implemented. The old environment, where the system had become complex and dependent on specific individuals, was revamped. By organizing the system configuration including peripheral tools, a structure was established that allows for speedy in-house operation and improvement.

About Kai: Founded in 1908 in Seki City, Gifu Prefecture, famous as a town of blades. Currently, it is a global cutlery manufacturer that develops, produces, sells, and distributes a range of 10,000 items, including razors, men's grooming, nail clippers, beauty care, kitchen knives, confectionery tools, and medical supplies, all closely related to daily life.

Background: Breaking away from "black box" systems and vendor dependency: In the old system, years of modifications had made specifications complex, leading to a "black box" issue where the internal workings could not be grasped in-house. As a result, even for partial site updates or policy execution, it was necessary to request the vendor each time, making timely information dissemination difficult. Furthermore, management tasks were complicated by the dispersion of multiple sites and operations, such as the main site and cooking class-related sites.