LINE Yahoo successfully scaled its customer support for 'DS.INSIGHT' by implementing the miibo AI conversational platform. Despite maintaining a small team, the company increased user consultations six-fold and achieved an 80-90% accuracy rate. Key features include Function Calling for direct data navigation and automated knowledge updates via Google Apps Script, significantly reducing repetitive operational inquiries.

FACT BOX

  • Source: PR TIMES
  • Category: New Product/キャンペーン
  • Products / services: DS.INSIGHT / miibo