CS Award 2026 Spring Winners Announced: Recognizing Outstanding Service at Narita Airport

CS Award 2026 Spring Winners Announced!

### What is the CS Award? Hosted by the Narita Airport CS Council, this award program recognizes staff who provide service that exceeds customer expectations. Its goal is to spread excellent service examples within Narita Airport and to improve the motivation and service level of airport staff.

This CS Award 2026 Spring honors customer service provided between January and March 2026.

### Award Case 1: Tigerair Taiwan Staff This case highlights the rapid and coordinated response by Tigerair Taiwan staff members Ms. Kojima, Ms. Ashan, and Mr. Takemura in assisting a passenger who lost their boarding pass and passport.

The passenger, having lost their documents, searched everywhere they had been but could not find them. With departure time approaching, the passenger was extremely distressed. Meanwhile, the documents were found and brought to the boarding gate. Takemura, the gate supervisor, immediately shared this information with Kojima and Ashan. The team then worked together to find the distressed passenger, informed them that their belongings had been recovered, and quickly guided them to the boarding gate. During the process, Ashan provided gentle support, attentive to the passenger's condition, while Kojima went the extra mile, running to facilitate the process, ultimately ensuring the boarding procedures were completed promptly.

Later, the passenger sent a message of thanks, stating, "I would like to express my gratitude for your warm response and dedicated efforts."

This case was highly rated for the team's rapid judgment, precise coordination, and customer-oriented support.

### Award Case 2: Tourist Information Staff This case was recognized for the staff’s meticulous listening and flexible support when providing tourist information to an inbound visitor.

A passenger visited the Terminal 2 Tourist Information counter after realizing they could not visit any of the art museums or exhibits they had planned for their Tokyo trip due to scheduling conflicts. While Kakizawa and Wang initially double-checked the status of these facilities via official websites and phone calls, they confirmed that all were closed, out of season, or fully booked.

Subsequently, they took the time to listen deeply to the passenger’s preferences and consulted with experienced staff at the same counter in Terminal 1. Considering accessibility from the city center, they proposed several alternative tourism plans that matched the passenger's desires.

The passenger was very pleased with the support from Kakizawa and Wang, later sending a note of appreciation: "There is no doubt that my trip began with a sense of peace thanks to you both."

This support, tailored to the passenger's wishes, served as the first step in making their stay in Japan a memorable one.