Neakasa Extends Manufacturer Warranty Period to 2 Years for Selected Products

Neakasa (Neakasa), a smart home care brand operated by Genhigh Co., Ltd., is pleased to announce the extension of the manufacturer warranty period to 2 years for selected products, enhancing customer confidence and long-term product satisfaction.

This extended warranty applies to eligible products purchased on or after January 1, 2026, through the official Neakasa website or authorized retailers.

Guided by the philosophy of "Because these are things you use for a long time, we want to offer longer-lasting peace of mind," Neakasa is committed to strengthening post-purchase support to ensure customers can use their products with confidence.

Background of the Warranty Extension

Neakasa has developed a range of products designed to enhance daily life and pet care, including fully automatic cat toilets, pet grooming kits, and garment steamers.

As these are frequently used household appliances, post-purchase reliability is a critical factor for customers. To enable more users to enjoy Neakasa products with long-term confidence, the company has now extended the manufacturer warranty period to 2 years for selected items.

Eligible Products

The following products are covered under the new 2-year warranty:

- M1 Plus / Lite Fully Automatic Cat Toilet https://www.neakasa.jp/M1

- Pet Grooming Kits - P0 Grooming Vacuum - P1 Grooming Vacuum - P2 Grooming Vacuum https://www.neakasa.jp/P2

- Garment Steamers - Magic 1 Adhesive Garment Steamer https://www.neakasa.jp/neakasamagic1

Effective Date

The 2-year warranty will apply to eligible products purchased on or after January 1, 2026, via the official Neakasa website or authorized sales channels.

Warranty Coverage

Support will be provided for product malfunctions arising under normal usage conditions, in accordance with the warranty terms.

Please note that proof of purchase and verification of warranty eligibility are required to access warranty services. Damages caused by intentional misuse, negligence, consumable parts, or conditions outside the warranty terms are not covered. For full details, please refer to the warranty documentation included with the product.

About Neakasa

Neakasa (Neakasa) was launched in 2017 by Genhigh under the former brand name "Neabot." As a smart home care brand, Neakasa aims to reduce the burden of daily cleaning and grooming through advanced smart cleaning solutions, enhancing comfort in everyday life.

The brand currently offers a range of products including pet care devices, floor cleaning appliances, and household cleaning tools. Its team comprises professionals with experience in product development at global companies such as Microsoft, Honeywell, Motorola, Foxconn, and Huawei, focusing on high-quality, elegantly designed products.

Neakasa integrates technology with thoughtful design to support homes where people and pets can live comfortably together.

For the latest updates, visit the official Neakasa Japan website: https://www.neakasa.jp/official