Cumulative number of companies adopting expense settlement solution exceeds 170!

Needswell Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and Representative Director: Gen Matsuoka) provides expense settlement solutions that support the digital transformation (DX) of clients' expense settlement and invoice processing by integrating with SAP® Concur®.

1. Steady Growth in Implementation Track Record

Since its launch in 2017, the company's expense settlement solution has steadily increased the number of adopting companies each year, recording a record high of 33 new implementations in 2022. It has continued to see stable growth from 2023 onwards, and with the ongoing demand from many clients as of 2026, the cumulative total of adopting companies has now exceeded 170.

Client companies span a wide range of industries, including service, retail, manufacturing, finance, information and communications, education, and logistics. Because the solution lineup can flexibly accommodate various business environments, it is chosen by many clients seeking to improve the efficiency of expense settlement and invoice processing across all industries.

2. Comprehensive Solution Lineup

Needswell provides optimized solutions that help solve client challenges through operational design and the provision of expertise aimed at optimizing and institutionalizing expense settlement work.

A dedicated team of experienced consultants proposes optimal plans based on company size and industry, and provides hands-on support from implementation through to adoption.

Concur® Expense Enables integration with various services such as mobile, corporate cards, public transport IC cards, and map information, realizing the digitalization of expense settlement and workstyles that are not bound by location.

Concur® Invoice Automates business processes such as invoice-based payment requests and approvals, and manages payment schedules for each business partner appropriately, thereby enhancing the accuracy and efficiency of cash flow forecasting and management.

N-Bridge Converts master and accounting data into formats specific to each core system in order to link Concur Expense and Concur Invoice with core systems. This streamlines data conversion and integration between systems, reducing manual work and input errors.

Invoice PA By simply scanning invoices with a multifunction printer or similar device, the image/text recognition AI engine (AI-OCR) and automatic registration program collaborate to automatically register invoice data into Concur Invoice.

N-Navi Even users unfamiliar with the system can proceed without hesitation from input to application by following the hands-on guidance displayed on the screen, promoting manual-less operations and rapid institutionalization of the system.

Manual Creation and User Training Needswell creates manuals according to usage, such as simple manuals explaining key operations and points, and comprehensive manuals detailing system contents. Training sessions for users are also held based on these manuals.

After-Support Needswell provides rapid and precise support for post-go-live challenges, such as answering inquiries and consulting on setting changes, promoting the maximization of introduction effects and operational institutionalization.

3. Future Outlook

DX promotion in expense settlement and invoice processing is directly linked to solving challenges faced by companies, such as workstyle reform, promotion of paperless offices, and compliance responses accompanying legal amendments.

Looking forward, Needswell will continue to contribute to the sustainable growth of various companies by improving service quality, strengthening support systems, and expanding new solutions, aiming to reach a cumulative total of 300 adopting companies by 2030, while serving as a business partner that provides hands-on support for DX promotion in expense settlement work.