ServiceNow and Accenture Launch FDE Program to Accelerate Enterprise-Wide Agentic AI Deployment

[LAS VEGAS] ServiceNow and Accenture have announced the launch of the Forward Deployed Engineering (FDE) program, designed to accelerate the transition of agentic AI from pilot experiments to full-scale enterprise deployment. Through this program, ServiceNow’s AI-native FDE team and Accenture’s industry-specialized FDE team will collaborate within customer environments to build agentic AI workflows on the ServiceNow AI Platform. This allows customers to validate the value of AI in production environments before a full-scale rollout. John Aisien, SVP and GM at ServiceNow, noted that the program goes beyond simple implementation guides, as both teams work directly within the customer's environment to integrate technologies. Ram Ramalingam, Global Lead for Software & Platform Engineering at Accenture, emphasized that the challenge for businesses is not whether to invest in AI, but how to scale it effectively. According to Accenture’s 'Pulse of Change' report, only 32% of executives report achieving sustainable, enterprise-wide AI results. This program aims to bridge that gap by forming dedicated 'pods' to redesign value chains and drive implementation from conception to production.