The top trigger for renovations and remodeling is "aging/malfunctioning equipment." Approximately 81% report improved or expect improved comfort and attachment to their homes.

Survey on Triggers, Concerns, and Contractor Selection for Renovation and Remodeling

Even familiar homes gradually show signs of wear and tear over time.

With aging equipment or changes in family structure and lifestyle, many people think, "It's time to renovate."

However, once they start considering it, they often encounter concerns such as "Who should I hire?" or "Is the cost reasonable?"

What prompted those who have actually experienced renovations to make the decision, what concerns did they have, and how did they resolve them?

Therefore, in collaboration with "HASEMOKU (Hasegawa Lumber Co., Ltd.)", a custom home builder and renovator in Sho-bara City and Miyoshi City, we conducted a survey targeting 158 men and women nationwide who responded in a preliminary survey that they "have undergone or are considering renovation/remodeling."

*When quoting the content of this press release, please take the following actions:

- State that the source is "a survey by NEXER Group Inc. and HASEMOKU (Hasegawa Lumber Co., Ltd.)" - Install a link to HASEMOKU (Hasegawa Lumber Co., Ltd.) (https://hasemoku.com/) - Install a link to the relevant article (The top trigger for renovations and remodeling is "aging/malfunctioning equipment." Approximately 81% report improved or expect improved comfort and attachment to their homes.)

Survey Outline: "Survey on Triggers and Concerns for Renovation and Remodeling"

Survey Method: Internet-based questionnaire

Survey Period: June 11, 2026 - June 18, 2026

Target Respondents: Nationwide men and women who responded in a preliminary survey that they "have undergone or are considering renovation/remodeling."

Valid Responses: 158 samples

Questions:

Question 1: What was the trigger for undertaking (or considering) renovation/remodeling? (Multiple answers allowed)

Question 2: What was your biggest concern (or is your biggest concern) when searching for or selecting a renovation contractor?

Question 3: How did you resolve (or how do you want to resolve) your concerns?

Question 4: After renovation (or what do you expect after renovation), how has the comfort of your daily life and your attachment to your home changed?

Question 5: What specific changes have occurred (or do you expect)?

Question 6: Please tell us specifically what you feel were the "good points" about renovating.

Question 7: Please tell us specifically about any points you regret, such as "I wish I had done this differently."

*In principle, figures are rounded to the second decimal place, so the total may not equal 100%.

67.7% cited "aging/malfunctioning equipment" as the trigger for renovation

First, we asked about the triggers for undertaking or considering renovation and remodeling.

The most common answer was "aging/malfunctioning equipment" at 67.7%.

This was followed by "barrier-free renovation for old age" at 17.1%, "desire for a new design or interior" at 13.3%, "improving earthquake resistance/insulation" at 11.4%, and "changes in family structure such as children becoming independent" and "reducing utility costs" at 9.5% each.

Approximately 70% of respondents cited aging or malfunctioning equipment as a trigger for renovation.

Equipment used daily, such as water heaters, kitchens, and bathrooms, can easily develop problems when old, sometimes necessitating repairs or replacements.

On the other hand, there were also proactive reasons for making life more comfortable in the future, such as barrier-free renovations for old age and updating interiors and designs.

It seems that the timing for needing changes to one's home, whether due to equipment malfunctions or lifestyle changes, varies from person to person.

55.7% cited "how to identify a reliable contractor" as a concern when selecting a contractor

Next, we asked about the biggest concerns (or anxieties) when searching for or selecting a renovation contractor.

The most common concern was "how to identify a reliable contractor" at 55.7%.

This was followed by "lack of transparency in costs and estimates" at 41.1%, "concerns about construction quality" at 32.3%, "occurrence of additional costs" at 17.7%, "whether the construction period will proceed as scheduled" and "details of after-sales support" at 16.5% each, and "not knowing where to consult" at 12.7%.

The top-ranked items all relate to concerns about the trustworthiness of the service provider.

Since it is difficult to confirm all aspects of the finished work and the appropriateness of the cost before signing a contract for renovations, the contractor's explanations, responses, and the clarity of their estimates seem to be crucial factors in whether one can proceed with the project with peace of mind.

So, how did those with experience resolve these concerns?

We asked how they resolved (or want to resolve) their concerns.

How did you resolve (or want to resolve) your concerns?

- When the loan was finalized, I visited the site and was allowed to observe the construction. (20s, Male) - Obtaining multiple quotes and asking questions. (30s, Male) - I researched a lot on YouTube and used my connections to resolve it. (40s, Female) - I had no idea where to ask for renovations. I decided based on an introduction from my mother-in-law. (50s, Female) - I obtained estimates from three companies and met with the representatives at my home. (60s, Male) - I had an architectural firm, which is an acquaintance, select the contractor for me. (70s, Male)

Notable responses included obtaining quotes from multiple contractors, visually inspecting the site and construction, and referencing recommendations from friends and relatives.

It appears that people gather information not only online but also by talking to representatives in person and consulting trusted individuals to find a suitable contractor.

81.0% reported that comfort and attachment to their home improved after renovation

Next, we asked how daily life comfort and attachment to their home changed after renovation (or what they expect after renovation).

As a result, 34.8% answered "significantly improved (expect to improve)" and 46.2% answered "somewhat improved (expect to improve)." In total, 81.0% of people reported that their living comfort and attachment to their home have improved or expect to improve.

On the other hand, 14.6% said "didn't change much (don't think it will change)" and 5.1% said "don't know."

Renovations not only resolve equipment malfunctions but also seem to be an opportunity to make daily life more comfortable and increase attachment to one's home.

So, what specific changes have occurred?

What specific changes have occurred (or do you expect)?

- I had been inside my home before the construction, and the layout changed significantly, making it much easier to navigate. (20s, Male) - I have more storage space, so the inside of the house is tidier. (40s, Male) - My house, which had many Japanese-style rooms with plaster walls, was re-papered with white and ivory wallpaper, making me feel brighter. (50s, Female) - Installing double windows made the heat and cold much more bearable. (60s, Male) - When I switched from a gas stove to an IH stove, I no longer worried about gas leaks, and since I don't use fire, my worries about household chores decreased. (60s, Male) - I had considered moving, but after the renovation, it became beautiful and I grew more attached to it. (70s, Female)

Responses indicated various changes, including improved livability due to layout and storage adjustments, mood changes from interior updates, and improved comfort and security from better insulation and equipment.

By not just updating equipment but also arranging the home to suit current living conditions, it seems to foster a desire to "continue living in this house."

What are the "good points" about renovating?

Furthermore, we asked those who had actually undergone renovations about the "good points" they felt.

Please tell us the "good points" about renovating.

- The bath has become an even more relaxing place. (20s, Male) - I'm very satisfied because I installed a wine cellar and several large closets. (40s, Female) - I changed the living room, where I spend the most time, from tatami to flooring to a Western style. It has become a calming space. (50s, Female) - Since I don't use fire for cooking, my worries about forgetting to turn off the fire or gas leaks have been resolved. (60s, Male) - My whole family was happy, which made me happy. (70s, Male)

Responses suggest satisfaction with creating a relaxing space, improved usability of storage and equipment, and reduced burden of cleaning and safety concerns.

In addition to personal convenience, making the family happy also seems to be a reason for feeling good about the renovation. Addressing minor daily inconveniences and creating a comfortable living space appears to lead to greater life satisfaction.

Regrets and points for improvement: "I wish I had done this differently."

Finally, we asked specifically about any points of regret, such as "I wish I had done this differently."

Please tell us specifically about any points you regret, such as "I wish I had done this differently."

- There were some construction defects, so I wish I had pointed them out more firmly. (20s, Male) - I should have thought more carefully about storage. (40s, Male) - The renovation was before the Great East Japan Earthquake, so I wish I had considered earthquake resistance more. (50s, Female) - I chose an inexpensive IH cooktop based on price. However, with rising electricity costs, I think it would have been better to choose one with higher energy efficiency. (60s, Male) - I'm thinking maybe double-pane glass would have been better than double windows. (60s, Male)

Responses indicated regrets related to insufficient confirmation of construction details, storage planning, selection of equipment such as earthquake resistance and energy efficiency, and comparison of estimates.

Renovations require consideration not only of immediate problems but also of future living conditions, maintenance costs, and performance.

By organizing your hopes and priorities before construction and thoroughly reviewing estimates and specifications, you can reduce the likelihood of post-completion regrets.

Summary

In this survey, "aging/malfunctioning equipment" was the most common trigger for renovation and remodeling at 67.7%.

Regarding contractor selection, 55.7% felt concerned about "how to identify a reliable contractor." Furthermore, 81.0% responded that their comfort and attachment to their home improved or expect to improve after renovation.

Renovations often come with various concerns, including costs, construction quality, and the choice of contractor. Therefore, it is important to gather information early on, compare multiple contractors, and find a reliable consultant.

When you notice wear and tear in your home or changes in your lifestyle, why not consult a reliable contractor first to ensure a renovation with fewer regrets?

<For use in articles, etc.>

- State that the source is "a survey by NEXER Group Inc. and HASEMOKU (Hasegawa Lumber Co., Ltd.)" - Install a link to HASEMOKU (Hasegawa Lumber Co., Ltd.) (https://hasemoku.com/) - Install a link to the relevant article (The top trigger for renovations and remodeling is "aging/malfunctioning equipment." Approximately 81% report improved or expect improved comfort and attachment to their homes.)

【About HASEMOKU (Hasegawa Lumber Co., Ltd.)】

Representative Director: Tomohisa Hasegawa

Location: 3-17-17 Higashihonmachi, Sho-bara City, Hiroshima Prefecture, 727-0011

TEL: 0824-72-0419

【About NEXER Group Inc.】

Headquarters: Rise Arena Bldg. 11F, 4-5-2 Higashi-Ikebukuro, Toshima-ku, Tokyo, 170-0013

Representative Director: Yuya Miyata

URL: https://www.nexer.co.jp

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