一項針對150名訂製住宅屋主的調查顯示，70%的屋主對售後服務感到滿意。然而，仍有30%的屋主表示不滿，原因多為溝通不良或建商倒閉，且有65.3%的購屋者表示在選擇建商時，長期保固是一個關鍵考量因素。
根據NEXER株式會社與Nagaden House共同進行的一項調查，訪問了150位訂製住宅的屋主，結果顯示70%的受訪者對售後服務感到滿意（「非常滿意」26.0%、「還算滿意」44.0%）。滿意的原因包括迅速的應對和定期的檢查。另一方面，30%的屋主表示不滿，理由包括缺乏聯繫、建商倒閉或保固索賠被拒絕等。調查也發現，65.3%的購屋者在選擇房屋公司時重視「長期保固」，這突顯了消費者對於可靠且持續的支援服務的需求。
FACT BOX · 重點整理
- 來源：PR TIMES
- 分類：Survey Results
常見問題
How satisfied are people with the after-sales service for their custom-built homes?
According to a survey of 150 owners, 70% are satisfied with the after-sales service (26% 'very satisfied' and 44% 'somewhat satisfied'), while the remaining 30% expressed dissatisfaction.
What are the main reasons for satisfaction with housing after-sales service?
Satisfied customers commonly cited prompt and attentive support, quick responses to problems, and regular inspections and communication from the housing company.
What causes dissatisfaction with after-sales service for custom homes?
Common reasons for dissatisfaction include a lack of communication from the company, the company going bankrupt, changes in the person in charge, and disputes over warranty coverage where claims are denied.
How important is a long-term warranty when choosing a home builder?
The survey revealed it is very important, with 65.3% of respondents stating they 'heavily' or 'somewhat' prioritized a long-term warranty when selecting their housing company.
What improvements do homeowners want in after-sales service?
Homeowners desire more regular communication, longer warranty periods, and, most critically, for the housing company to remain financially stable and not go out of business.