Learn the Basics of Quality Response with the "Five Gen Principles" in a Foundational Seminar

IR Engineers Education Institute is holding a public seminar where participants can learn the basics of quality response, focusing on the "Five Gen Principles" (Genba, Genbutsu, Genjitsu, Genri, Gensoku). The seminar will cover the concept of pursuing root causes through the 5 Whys analysis, methods for conducting analysis without blaming individuals, inter-departmental collaboration through "Ho-Ren-So" (reporting, contacting, consulting), and the utilization of frameworks such as DMAIC, all explained with concrete examples.

Responding to quality defects often relies on individual experience and subjective judgment, leading to cases where the root cause is attributed to "people," making recurrence prevention superficial. Furthermore, various departments are involved in quality assurance and quality control, and insufficient information sharing and collaboration can lead to delayed responses and increased rework. Organizing fundamental concepts and organizational approaches is the foundation for quality improvement.

Seminar Overview

Seminar Name: First Steps in Quality Response "The Five Gen Principles and Basics of Quality Response Procedures"

Format: Online (Zoom LIVE Streaming / Archive Streaming)

Next Session:

[LIVE Streaming] August 5, 2026 (Wed) 10:00 - 12:00

[Archive Streaming] August 7 - August 21, 2026 (Available for viewing multiple times during the period)

Participation Fee: ¥29,700 (tax included) / person (Discounts available for multiple participants)

Instructor: Mr. Takashi Suzuki (President, Kamiue Corporation Co., Ltd.)

Course Details

This seminar covers the fundamentals for understanding quality response not as a personalized effort, but as a reproducible process. Starting with the Five Gen Principles (Genba, Genbutsu, Genjitsu, Genri, Gensoku), it will organize key points for grasping issues based on facts, concepts of quality assurance and quality control, and the importance of inter-departmental collaboration.

Additionally, it will explain how to conduct and organize the 5 Whys analysis from a "no blaming individuals" perspective, based on the procedures for provisional and permanent countermeasures, with concrete examples. Frameworks like DMAIC will also be covered, focusing on awareness of the sequence of steps and the key points of the latest "Ho-Ren-So" and communication that support inter-departmental collaboration. Finally, it will summarize how the entire company should operate from the perspectives of "People, Process, and Systems (Environment)."

Seminar Program

0. Introduction

What is Quality Response / Mindset: The Five Gen Principles

1-1. Five Gen Principles / Three Gen Principles

1-2. Quality Assurance and Quality Control

1-3. Importance of Inter-departmental Collaboration

1-4. Aiming for Front-Loading Process Introduction

Examples and Basics of Quality Response: How to Use and Combine Frameworks

2-1. Situation Assessment: Provisional Countermeasures / Permanent Countermeasures

2-1-1. Let's Proceed with 5 Whys Analysis (Without Blaming Individuals)

2-1-2. Organizing After 5 Whys Analysis

2-1-3. Let's Analyze with 5 Whys Analysis

2-2. Awareness of Sequence: Using DMAIC as an Example

2-2-1. Case Study: Screw Hole Defect / Use of Insert Nuts

2-2-2. Case Study: Panel Edge Appearance Defect / Composite Causes of Variation Due to Machining Specification Changes

2-3. What is the Latest Ho-Ren-So? / Building Organizations and Communication

Conclusion: What's Important in Quality Response (How the Company Operates as a Whole)

3-1. People, Process, Systems (Environment)

Target Audience

Individuals new to quality assurance departments

Those requiring quality response (personnel in quality-related roles, staff in related departments, etc.)

*Details of this seminar can be found here:

https://nihon-ir.jp/seminar/quality-control_basic/

IR Engineers Education Institute will continue to provide practical knowledge and know-how through technical education services (seminars, e-learning, training, publications) for the manufacturing industry.

Nihon IR Corporation

In addition to patent and intellectual property solutions with over 50 years of experience, we offer a wide range of specialized practical services centered on technology, including technical information research and analysis, technical education for the manufacturing industry, and creation of technical content.

◆Company HP: https://nihon-ir.jp/

◆IR Engineers Education Institute: https://engineer-education.com/

15-1 Kanda Iwamoto-cho, Chiyoda-ku, Tokyo 101-0033 CYK Kanda Iwamoto-cho 3F

TEL: 03-6206-4966

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