Breaking Free from Outsourcing and Manual Management: Minatoya Coffee Establishes a Robust In-House Support System by Adopting 'noborder'

Exstan Inc. (Headquarters: Setagaya, Tokyo; CEO: Koya Tatsu) has announced that its SaaS 'noborder', specialized in the application and management of 'Specified Skilled Worker' foreign personnel, has been adopted by Minatoya Coffee Co., Ltd. (Headquarters: Suzuka, Mie; CEO: Hiroshi Kobayashi), which operates restaurants mainly in the Tokai region. Minatoya Coffee intends to improve its reception system for foreign workers and streamline HR management to build a sustainable organization that contributes to the local community.

In 2026, the employment of Specified Skilled Workers in the catering industry is at a major turning point. The Immigration Services Agency announced that, as the reception capacity (50,000) for the food service sector is expected to be reached, new overseas recruitment and status changes within Japan will be suspended from April 13, 2026.

For companies, this makes ensuring the lawful renewal of stay for current staff and retaining them more critical than 'new recruitment'.

Meanwhile, the administrative hurdles are increasing. Following the amendment of the Certified Administrative Procedures Legal Specialist Act in January 2026, the creation of application documents by Registered Support Organizations is now considered a clear illegal risk. Furthermore, new regular reporting rules clarify that electronic submissions must be made using the accepting company's account, not a third-party account. Companies can no longer 'outsource everything' and are now obligated to manage and submit documents responsibly themselves.

'noborder' addresses these challenges. It is a vertical SaaS that centralizes application and management tasks, integrating visa application, status of residence management, and HR information in the cloud. It features automated immigration document generation, updates for legal changes, and expiry notification functions.

Furthermore, starting at 9,800 JPY (excluding tax) per month, significant cost reductions are expected. For instance, if considering 100 hires, costs could be reduced by up to approximately 9.4 million JPY.

[Background of Adoption: Breaking free from manual, personnel-dependent tasks] Minatoya Coffee had been actively hiring foreign workers since around 2018. However, as recruitment numbers increased, visa application and management tasks became a major barrier. Initially, they relied on local administrative scriveners, but the high costs led them to switch to in-house applications. Yet, the lack of specialized knowledge, coupled with cumbersome tasks like visiting pension offices and collecting documents, placed a heavy burden on the staff. Moreover, since they managed documents in desktop folders without alert functions, they faced serious risks of missed deadlines. By adopting 'noborder', Minatoya Coffee is building a secure and efficient in-house support system with exceptional cost-effectiveness.