AI Customer Support System "Help Dog" Refreshes Management Screen Home Page

noco Inc. (Headquarters: Chuo-ku, Tokyo, Representative Director: Ken Horibe) announces that it has refreshed the home page of the management screen for its AI customer support system "Help Dog" (https://helpdog.ai). This screen, which opens immediately after login, allows users to visually grasp new product information and quickly access content that supports operations, starting from the home page.

Help Dog has continuously expanded and improved its features, while also disseminating tips for its utilization. However, the previous management screen home page had a challenge where such information was not easily noticed by the staff in charge.

There are many cases where daily tasks are completed without noticing new announcements, or where the reference point is unknown when wanting to research operational tips or case studies from other companies.

In particular, staff dedicated to customer support often find it difficult to find time to engage with product trends and operational know-how. This refresh was undertaken with these circumstances in mind, aiming to create a state where necessary information can be naturally accessed during daily operations.

Key Points of the Home Screen Update

The "Latest Information" area of the home page has been redesigned with a visual-centric display in this update.

Each announcement is displayed in a card format with a thumbnail, allowing users to grasp the content at a glance. Sections such as "Introduction Releases" and "Update Information" are also visually distinguishable, naturally drawing the eye to announcements of interest.

Additionally, a new pathway to "Useful Information" has been established on the home page. Users can directly access the help site, where they can look up operating procedures and setup methods, and the "Support Textbook," which consolidates tips for support operations, from the home page. Introduction cases to learn about the initiatives of other companies and pricing plans to confirm the details of each plan can also be opened on the spot according to the user's objective.

Help Dog will continue to operate as an all-in-one AI customer support system that integrates FAQ sites, AI chatbots, and inquiry forms. While refining the usability of the management screen, we will support users from self-resolution to human support, working to improve the support experience and streamline support operations.

Details here

What is Help Dog

"Help Dog" is an AI customer support system that integrates an FAQ site, AI chatbot, and forms. It provides an intuitive search experience and easy-to-understand UI so that users can quickly find the information they want, thereby reducing inquiries and improving customer satisfaction. Furthermore, it is equipped with a system that allows staff to continuously operate and improve the system without specialized knowledge, thereby streamlining corporate support operations.

About Help Dog

All-in-one functions necessary for customer support

About noco Inc.

With the mission "To become a bridge between companies and customers, and turn all voices into value," we provide technology that solves user questions and challenges. Through our AI customer support system "Help Dog" and manual creation tool "Help Dog Manual," we support companies in reducing inquiries, improving operational efficiency, and enhancing customer experience. We are striving to realize "Help Infrastructure" and create a society where everyone can smoothly access information and act without hesitation.

Company Profile

Company Name

noco Inc.

Representative

Ken Horibe, Representative Director

Headquarters

8-13 Nihonbashi Kobunacho, Chuo-ku, Tokyo

Capital

76.06 million yen (including capital reserve)

Established

May 12, 2017

Corporate Site

https://nocoinc.co.jp/

Recruitment Site

https://nocoinc.co.jp/recruit/

Press Release

https://nocoinc.co.jp/news/press/1/