NTT DATA GSL Launches 'Autonomous Enterprise Support Service' to Accelerate Business Transformation in the AI Era

NTT DATA Global Solutions Inc. (Headquarters: Chuo-ku, Tokyo; President and CEO: Chio Kimura; hereinafter 'NTT DATA GSL') will begin offering the 'Autonomous Enterprise Support Service' (hereinafter 'the service'), leveraging SAP® Business AI Platform, starting July 16, 2026. Autonomous Enterprise is a model in which AI autonomously drives core business operations with high accuracy by incorporating human approval and judgment through 'Human-in-the-Loop (Note 1)'. The service comprehensively supports clients from the conceptualization phase through implementation and operations, focusing on building the necessary infrastructure for realizing an Autonomous Enterprise, designing optimal human-AI role allocation, and preparing AI agents that operate on the platform.

To support the delivery of this service, NTT DATA GSL is establishing a new organization called the 'Autonomous Enterprise Transformation Office,' aimed at integrating advanced technical components of the SAP Business AI Platform with expertise in implementing, expanding, and operating core systems centered on SAP S/4HANA® Cloud. This office will drive the company-wide AI Center of Excellence (CoE) (Note 2) initiatives to maximize the value delivered.

Through this service, NTT DATA GSL will support the creation of a secure and operationally viable foundation for AI agents—essential for realizing the Autonomous Enterprise. The company aims to deliver the service to 50 companies over the next three years.

[Background]

In recent years, the business environment surrounding enterprises has rapidly changed due to worsening labor shortages, declining working populations, supply chain disruptions, and rising geopolitical risks. Companies are now required to make faster and more flexible decisions than ever before. At the same time, advancements in digital technologies, including generative AI, are accelerating automation and sophistication in business operations. However, in many companies, business processes and systems remain fragmented by department, and AI utilization often remains limited to improving individual productivity rather than transforming the entire organization.

In this context, SAP announced the vision of the Autonomous Enterprise (self-governing enterprise) at SAP Sapphire 2026—a model where AI and humans collaborate to enhance core business operations. Autonomous Enterprise refers to an enterprise model capable of rapidly responding to volatile business environments by integrating enterprise-wide data and business processes and highly automating situation awareness, analysis, decision-making, and execution using AI. Achieving this requires high-precision AI operations through Human-in-the-Loop, grounded in deep business understanding of SAP’s standard agents and domain-specific areas such as accounting and production management. Furthermore, as generative AI and AI agents become more widely applied across business functions, establishing enterprise-level infrastructure—including data quality, system integration, access control, auditing, security, and operational controls—capable of supporting core business operations becomes increasingly critical.

[Overview]

NTT DATA GSL combines its proven track record in implementing, maintaining, and expanding core systems centered on SAP S/4HANA Cloud with expertise in building infrastructure using various technical components of the SAP Business AI Platform. By integrating these insights, the company launches this service to support enterprises in transitioning toward practical, real-world use of AI agents.

・About the Service

This is a consulting service that supports the formulation of strategies, architecture design, implementation, and stabilization required to realize an Autonomous Enterprise. It combines core business systems centered on SAP S/4HANA Cloud with the technical elements necessary for leveraging SAP Business AI Platform—processes, data, integration, and governance. The service focuses on the following key areas:

Figure: NTT DATA GSL's Approach to Realizing the Autonomous Enterprise

1. Autonomous Enterprise Strategy and Roadmap Formulation The service analyzes business and operational challenges, existing SAP landscapes, data utilization status, and AI applicability to clarify business transformation themes, implementation steps, and investment priorities with AI agent utilization in mind.

2. Data and Integration Infrastructure Design for AI Utilization By combining business data utilization via SAP® Business Data Cloud with API-based and event-driven integration through SAP® Integration Suite and SAP® Event Mesh, the service designs an integration infrastructure that supports real-time data access, autonomous trigger activation, and coordination among systems and agents. NTT DATA GSL possesses expertise in deploying SAP Integration Suite in hybrid SAP/non-SAP and cloud/on-premises environments, centralizing business events via SAP Event Mesh, and designing asynchronous, loosely coupled real-time integrations using publish-subscribe models. This enables the construction of an AI-ready infrastructure that avoids delays, complexity, and fragmented AI application scopes caused by point-to-point integration (Note 3) or batch processing, ensuring seamless transaction connectivity across process chains.

3. AI Agent Design and Governance Framework The service visualizes the relationship between AI agents (used internally and externally) and business systems, designing governance frameworks that include usage scope, permissions, auditing, security, and lifecycle management. It designs optimal human-AI role allocation and develops custom agents tailored to the client’s business needs. When necessary, the service also leverages tools such as SAP® LeanIX to mitigate risks from unmanaged AI usage.

4. Implementation, Stabilization, and Operational Support The service provides end-to-end support from proof-of-concept (PoC) to full production rollout, integration into existing operations, operational design, and effectiveness measurement. Leveraging NTT DATA GSL’s extensive experience in SAP implementation and operations, the service enables gradual expansion of AI utilization while ensuring the stability of core business operations.

・About the New Organization

Starting July 2026, NTT DATA GSL has established the Autonomous Enterprise Transformation Office. This office consolidates cross-functionally the business knowledge, SAP solution expertise, and project methodologies accumulated within the company to deliver tailored implementation approaches based on each client’s situation. In the AI era, beyond traditional SAP consultant expertise, the ability to design human-AI role allocation—determining what tasks to delegate to AI and what to retain for humans—has become crucial. Therefore, the Autonomous Enterprise Transformation Office will drive knowledge enhancement and mindset transformation for SAP consultants in the AI era.

NTT DATA GSL integrates what were previously discussed separately—core systems, data utilization, system integration, and AI governance—into a unified framework, delivering SAP-based infrastructure solutions that directly drive business transformation for clients.