[Ouchi no Pro] Survey on the Credibility of Air Conditioner Cleaning Reviews

Survey Summary

96% of people refer to air conditioner cleaning reviews, and the reviews most frequently viewed are from "Google Maps" and "comparison sites (like Kurashi no Market)".

There is a strong tendency to perceive a service provider as reliable if their review star rating (number of stars) is 4.0 or higher.

Nearly half of respondents consider both the "number of reviews" and "rating score" to be equally important, but more people prioritize the "number of reviews".

Information considered important alongside reviews when choosing a service provider includes "price transparency" and "the operating company's track record and history".

Overview of the Survey on the Credibility of Air Conditioner Cleaning Reviews

Ouchi no Pro conducted an "Original Survey on the Credibility of Air Conditioner Cleaning Reviews" to provide more useful information to those struggling with air conditioner cleaning. The details of the survey are as follows:

Survey Objective

Survey on the credibility of air conditioner cleaning reviews

Survey Tool Used

CrowdWorks

Number of Respondents

100 people (Male: 43, Female: 57)

Age Range of Respondents

Teens: 0 people, 20s: 7 people, 30s: 33 people, 40s: 39 people, 50s: 16 people, 60s and over: 5 people

Survey Method

Internet research

Survey Period

July 2026

Survey Region

Japan

Survey details are also published on this page.

[Original Survey] Survey on the Credibility of Air Conditioner Cleaning Reviews | Ouchi no Pro

To what extent do you refer to reviews and testimonials when choosing an air conditioner cleaning service provider?

Category

Number of Respondents

Refer to them very much

44

Refer to them somewhat

52

Do not refer to them much

4

Do not refer to them at all

0

When viewing reviews, which sites/media do you mainly use? (Multiple selections possible)

Category

Number of Respondents

Google Maps reviews

76

Comparison sites (Kurashi no Market, etc.)

60

SNS (X/Instagram, etc.)

29

Reviews posted on the service provider's official website

24

Direct reviews from acquaintances

25

What star rating (number of stars ★) do you consider "reliable"?

Category

Number of Respondents

4.8 or higher

6

4.5 or higher

46

4.0 or higher

41

3.5 or higher

4

Don't care much about the rating

3

Which do you prioritize more: the "number of reviews" or the "rating score"?

Category

Number of Respondents

Number of reviews

30

Rating score

16

About the same for both

53

Don't prioritize either

1

Do you think reviews with photos (e.g., before and after photos of work) are more reliable than text-only reviews?

Category

Number of Respondents

Strongly agree

35

Somewhat agree

63

Somewhat disagree

2

Strongly disagree

0

What information, besides reviews, would you like to prioritize when choosing a service provider in the future? (Multiple selections possible)

Category

Number of Respondents

Presence of qualifications/certifications

54

Presence of insurance coverage

37

Operating company's track record and history

66

Price transparency

79

Consideration for the environment/body

16

None in particular

2

About Ouchi no Pro

"Ouchi no Pro" is a comparison and booking site where you can safely choose from reliable professional service providers for various home-related services. We list a wide range of services closely related to daily life, such as air conditioner cleaning, plumbing cleaning, house cleaning, and estate liquidation. From over 4,000 registered service providers nationwide, you can efficiently find providers that match your criteria based on service area, price range, service details, and over 20,000 user reviews. Review information reflects the evaluations and impressions of actual users, allowing even first-time users to consider services with peace of mind. Currently, we are running a review posting campaign where participants can receive up to a 1,000 yen digital gift. "Ouchi no Pro" supports the creation of a more comfortable living environment through safe and satisfactory service provider selection.

[Service Areas]

Hokkaido / Aomori Prefecture / Iwate Prefecture / Miyagi Prefecture / Akita Prefecture / Yamagata Prefecture / Fukushima Prefecture / Ibaraki Prefecture / Tochigi Prefecture / Gunma Prefecture / Saitama Prefecture / Chiba Prefecture / Tokyo Metropolis / Kanagawa Prefecture / Niigata Prefecture / Toyama Prefecture / Ishikawa Prefecture / Fukui Prefecture / Yamanashi Prefecture / Nagano Prefecture / Gifu Prefecture / Shizuoka Prefecture / Aichi Prefecture / Mie Prefecture / Shiga Prefecture / Kyoto Prefecture / Osaka Prefecture / Hyogo Prefecture / Nara Prefecture / Wakayama Prefecture / Tottori Prefecture / Shimane Prefecture / Okayama Prefecture / Hiroshima Prefecture / Yamaguchi Prefecture / Tokushima Prefecture / Kagawa Prefecture / Ehime Prefecture / Kochi Prefecture / Fukuoka Prefecture / Saga Prefecture / Nagasaki Prefecture / Kumamoto Prefecture / Oita Prefecture / Miyazaki Prefecture / Kagoshima Prefecture / Okinawa Prefecture

About Zero-Accel Inc.

Zero-Accel Inc. develops its business with the philosophy of enriching people's lives through "creation of new value." The company is expanding its business, aiming for listing on the stock exchange, with a wide range of operations including pet food, cosmetics, shared offices, web media operation, and advertising management, based on its extensive experience in web marketing.

Location

Nihon TV Yotsuya Building 10F, 5-3-23 Kojimachi, Chiyoda-ku, Tokyo

Representative

Yuki Daifuku, Representative Director

Established

April 2020

Business Activities

Media Operation Business

Official Website: https://zero-accel.co.jp/

[Affiliated Companies]

Zero-Ad Inc.

Corporate Site https://zero-ad.co.jp/

Service Site https://zero-ads.jp/

BimoRa Inc.

Official Website: https://bimora.co.jp/

Official EC: https://bimora.jp/

One Plate Inc.

Official Website: https://wan-plate.co.jp/

Official EC: https://wan-plate.jp/

The Building Inc.

Corporate Site https://the-building.co.jp/

Akasaka Ekimae Branch https://the-building.co.jp/lp/daifuku/

Showa Dori Branch https://the-from.com/

[Related Businesses]

GLOW-NAVI

https://glownavi.com/

Coco-Moola

https://cc-moola.com/

Zero Media

https://zero-medi.com