PagerDuty Signs Reseller Partner Agreement with AP Communications

PagerDuty Signs Reseller Partner Agreement with AP Communications

PagerDuty, Inc. (Headquarters: Minato-ku, Tokyo; CEO: Nobuyuki Yamane), a provider of incident management solutions, has announced that it signed a reseller partnership agreement with AP Communications Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; CEO: Takeshi Uchida), a company specializing in IT infrastructure automation support, effective April 2, 2026.

Through this agreement, the two companies will establish a structure to provide end-to-end support for the 'PagerDuty Operations Cloud,' a next-generation incident management platform, aimed at enhancing incident management processes and strengthening IT system stability and business continuity for end-user enterprises.

### Background of the Partnership

In recent years, as IT systems become more advanced and complex, rapid incident response and the reduction of operational burdens have become critical challenges for companies. Particularly in environments combining multiple monitoring tools and cloud services, fragmented alerts and the reliance on individual knowledge for response processes have become major factors in declining operational efficiency. AP Communications has been a strong driver of IT infrastructure automation, primarily utilizing Ansible. By combining PagerDuty Operations Cloud, which provides comprehensive incident management, with AP Communications' expertise in operational automation, the partners will strengthen automation support that extends to the entire post-incident response process, offering a consistent system for construction, operation, and maintenance tailored to the customer's environment.

### Three Features of the Next-Generation Incident Management Provided through Collaboration

This partnership maximizes the functionality of PagerDuty’s AI-powered operations platform to resolve customer operational challenges:

- **Enhancing Incident Management through Integration of the Response Lifecycle** PagerDuty’s platform provides a comprehensive framework for the entire incident response lifecycle, from rapid incident 'detection' integrated with external observability tools, 'triage' to collect and integrate numerous alerts to reduce noise, and automated 'assignment' and escalation, to rapid 'response/resolution' and 'post-mortems' to prevent recurrence. Through this reseller agreement, the companies will provide customers with mechanisms to cross-functionally automate and optimize these lifecycles, supporting the advancement of incident management in end-user companies.

- **Configuration Design and Process Standardization Tailored to Customer Environments** AP Communications has strengthened its design and operational support capabilities through access to systematic PagerDuty product training and certification programs. This allows them to perform optimal configuration design based on the functional characteristics of PagerDuty Operations Cloud and its compatibility with customers' existing environments, and to achieve standardization of incident response processes—which often tend to become dependent on individuals—through measures such as maintaining disaster recovery playbooks.

- **Consistent Support System from Requirement Clarification to PoC and Operational Support** Leveraging its track record in design and automation development, AP Communications will provide verification environments and technical support structures that allow for rapid verification of requirements and Proof of Concepts (PoC). This enables smooth and efficient progress from determining implementation feasibility to deployment in production environments, operational design, and support for stabilization.

### Future Outlook

PagerDuty will further strengthen its design and implementation support system for incident management processes by leveraging AP Communications' strength in network and infrastructure automation. Through continuous collaboration that maximizes the strengths of each partner, PagerDuty remains committed to supporting the enhancement of incident response capabilities for Japanese companies, contributing to the reduction of operational risks and ensuring business continuity so that companies of all sizes can provide more stable services.