What company launched the new AI concierge service on its contact lens e-commerce platform?

Parente Co., Ltd. launched the new AI concierge service on its contact lens e-commerce platform, Lens Apple, in Chiba City, Chiba Prefecture, under CEO Tadashi Yoshida.

Which AI technology provider supplied the voice AI agent used by Lens Apple?

ZEALS Co., Ltd. provided the voice AI agent called Omakase AI that is now operational on the Lens Apple e-commerce site for customer support.

What is the name of Lens Apple's in-house brand of contact lenses featured in AI recommendations?

Lens Apple's in-house brand of contact lenses featured in AI recommendations is called the WAVE series, which is part of the product selection offered by the AI concierge.

When is the AI concierge available to assist customers on the Lens Apple website?

The Lens Apple Support AI is available 24 hours a day, 365 days a year, providing immediate responses even during late nights or early mornings when human support is offline.

How can users interact with the Omakase AI on the Lens Apple platform?

Users can interact with the Omakase AI on the Lens Apple platform by tapping a button on the screen and speaking, enabling voice-based consultation without the need for typing.

Your Personal AI Concierge is Born at Contact Lens E-commerce "Lens Apple"! Starting "Next-Generation Conversational Shopping" to Find the Perfect Lens via Voice or Chat

Published Mar 30, 2026 8:00 PM ・ Updated Jun 17, 2026 5:08 AM ・ 3 min read ・ Source: PR TIMES

Parente Co., Ltd. introduces ZEALS's voice AI agent "Omakase AI" to its contact lens site "Lens Apple", offering 24/7 personalized product recommendations via voice and chat.

Parente Co., Ltd. (Location: Chiba City, Chiba Prefecture; CEO: Tadashi Yoshida), operator of the contact lens e-commerce site "Lens Apple", has introduced the latest voice AI agent "Omakase AI" provided by ZEALS Co., Ltd., and has launched a personal customer service tailored to each customer. The AI will answer questions such as "I don't know which lens suits me" or "I want to know the order method in detail" in real-time, just like a store staff member.

What's New! 3 Experiences Exclusive to "Lens Apple"

1. Complete your contact lens selection just by "consulting the AI agent" By simply tapping the button on the screen and talking, the AI will understand your requests and answer. Voice conversation saves the trouble of typing, allowing for smooth consultation even while commuting or doing chores.

2. Proposing the perfect "contact lens" for you The AI will select a lens that suits your preferences and lifestyle from a variety of products, including Lens Apple's popular in-house brand "WAVE" series. You can instantly resolve concerns such as "choosing color contacts for the first time" or "characteristics of each lens".

3. "No waiting" 24 hours a day, 365 days a year Even during late nights or early mornings when customer support is closed, the AI concierge responds immediately. You can easily access frequently asked questions, such as how to use the site or consultations about subscription purchases.

Profile of the AI Concierge "Lens Apple Support AI"

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Source: PR TIMES
Category: New Product
Products / services: Omakase AI / WAVE

Your Personal AI Concierge is Born at Contact Lens E-commerce "Lens Apple"! Starting "Next-Generation Conversational Shopping" to Find the Perfect Lens via Voice or Chat

⚡ Key Points

What's New! 3 Experiences Exclusive to "Lens Apple"

Profile of the AI Concierge "Lens Apple Support AI"

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