What is the new service being launched by Lensapple?

Lensapple is launching a new AI concierge service called 'Omakase AI' to provide personalized customer support through voice and chat, enabling a 'next-generation conversational shopping' experience.

How does the AI concierge help customers choose contact lenses?

Customers can simply tap a button and converse with the AI. The AI understands their needs and preferences to recommend the most suitable contact lenses, including those from Lensapple's own 'WAVE' series.

What are the main benefits of using the AI concierge?

The benefits include: 1. Easy selection through conversation, 2. Personalized recommendations based on individual needs, and 3. 24/7 availability for instant support, eliminating waiting times.

Can I use the AI concierge outside of business hours?

Yes, the AI concierge is available 24 hours a day, 365 days a year, so you can get support even when the regular customer service is closed.

What kind of questions can the AI concierge answer?

The AI concierge can answer questions about choosing lenses, understanding lens features, how to order, website usage, and subscription services, among other frequently asked questions.

Contact Lens E-commerce Site 'Lensapple' Launches Your Personal AI Concierge! Introducing 'Next-Generation Conversational Shopping' to Find the Perfect Lenses Through Voice or Chat

Published Mar 30, 2026 8:00 PM ・ Updated Jun 2, 2026 1:01 PM ・ 4 min read ・ Source: PR TIMES

Contact lens e-commerce site 'Lensapple' launches conversational shopping with an AI concierge.

PARENTE Inc. (Location: Chiba City, Chiba Prefecture, Representative Director: Tadashi Yoshida), the operator of the contact lens e-commerce site "Lensapple," is launching a personalized customer service utilizing the latest voice AI agent "Omakase AI" provided by ZEALS Inc. This service will provide real-time answers to customer inquiries such as "I don't know which lenses are right for me" or "I want to know more about how to order," just like a store staff member.

What's New! 3 Unique Experiences Exclusive to "Lensapple"

1. Complete Contact Lens Selection Just by "Consulting the AI Agent" Simply tap the button on the screen and converse, and the AI will understand your needs and respond. Voice conversations eliminate the hassle of typing, allowing for smooth consultations even while on the go or during household chores.

2. Proposing Contact Lenses Perfect for You The AI will select the best lenses for your preferences and lifestyle from a wide range of products, including Lensapple's popular in-house brand "WAVE" series. You can also resolve concerns on the spot, such as "choosing colored contacts for the first time" or "understanding the features of each lens type."

3. Available 24/7, 365 Days a Year - "No More Waiting" Even during late-night or early-morning hours when customer support is closed, the AI concierge will respond instantly. You can easily access answers to frequently asked questions, such as how to use the site or inquiries about subscription services. Just tap and converse, and the AI understands your needs.

Proposing contact lenses perfect for you.

Profile of the AI Concierge "Lensapple Support AI" <div figureposition="right" class="pr

FACT BOX

Source: PR TIMES
Category: News

Contact Lens E-commerce Site 'Lensapple' Launches Your Personal AI Concierge! Introducing 'Next-Generation Conversational Shopping' to Find the Perfect Lenses Through Voice or Chat

⚡ Key Points

What's New! 3 Unique Experiences Exclusive to "Lensapple"

Profile of the AI Concierge "Lensapple Support AI" <div figureposition="right" class="pr

FACT BOX

Editorial & Verification Standards

FAQ

Cite this article — HOW TO CITE

AI CRAWLER ACTIVITY