營運隱形眼鏡網購平台「Lensapple」的PARENTE Inc.（所在地：千葉縣千葉市，代表取締役：吉田忠史）導入了由ZEALS Inc.提供的最新語音AI代理「Omakase AI」，開始提供針對每位顧客的個人化服務。此服務將能像店內員工一樣，即時回答顧客的疑問，例如「不知道哪款鏡片適合我」或「想詳細了解訂購方式」。
全新體驗！「Lensapple」限定的3大特色
1. 只需「諮詢AI代理」，即可完成隱形眼鏡挑選
只需輕觸畫面上的按鈕並進行對話，AI就能理解您的需求並給予回應。透過語音對話，省去了繁瑣的文字輸入，即使在通勤或做家事空檔也能順暢諮詢。
2. 為您推薦最適合的「隱形眼鏡」
AI將從Lensapple旗下熱門自有品牌「WAVE」系列等眾多商品中，挑選出最符合您喜好與生活風格的鏡片。您還可以當場解決疑慮，例如「首次挑選放大片」或「了解各款鏡片的特色」等。
3. 24小時全年無休，「不再需要等待」
即使在客服中心休息的深夜或清晨時段，AI客服也能立即回應。網站使用方法、定期訂購諮詢等常見問題，都能輕鬆找到答案。
只需輕觸並對話，AI即可理解您的需求。
為您推薦最適合的隱形眼鏡。
AI客服「Lensapple Support AI」的個人檔案
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常見問題
What is the new service being launched by Lensapple?
Lensapple is launching a new AI concierge service called 'Omakase AI' to provide personalized customer support through voice and chat, enabling a 'next-generation conversational shopping' experience.
How does the AI concierge help customers choose contact lenses?
Customers can simply tap a button and converse with the AI. The AI understands their needs and preferences to recommend the most suitable contact lenses, including those from Lensapple's own 'WAVE' series.
What are the main benefits of using the AI concierge?
The benefits include: 1. Easy selection through conversation, 2. Personalized recommendations based on individual needs, and 3. 24/7 availability for instant support, eliminating waiting times.
Can I use the AI concierge outside of business hours?
Yes, the AI concierge is available 24 hours a day, 365 days a year, so you can get support even when the regular customer service is closed.
What kind of questions can the AI concierge answer?
The AI concierge can answer questions about choosing lenses, understanding lens features, how to order, website usage, and subscription services, among other frequently asked questions.
