Ishikawa Prefecture's 'BPR Hands-on Support Project for Affected Municipalities' Builds Sustainable Foundation for Administrative Reform

Project Background In the municipalities of Wajima, Tsubata, Shika, and Hodatsushimizu, which were hit by the Noto Peninsula Earthquake, the accumulation of routine administrative tasks and disaster recovery duties caused severe manpower shortages. To maintain and improve services with limited staff, Ishikawa Prefecture, in collaboration with PERSOL Business Process Design and PERSOL Workswitch Consulting, implemented Business Process Re-engineering (BPR).

Support Initiatives and Outcomes The project provided end-to-end support, from vision design and status surveys to reform planning and implementation preparation.

### Project Phases 1. Vision Formulation: Defining reform areas that are actionable under disaster conditions. 2. Status Survey: Identifying improvement priorities through job inventory and staff interviews. 3. Planning: Formulating sustainable reform plans based on local decision-making processes. 4. Implementation Preparation: Fostering organizational awareness and providing execution support through roadmaps and BPR training.

### Key Outcomes - Collection Division: Standardized processes and knowledge accumulation via FAQ creation. - Environmental Division: Reduced work hours by half through automated permit issuance. - Resident Tax Division: Developed optimization plans for tax return filing support via role-playing.

Prefecture-wide Deployment To facilitate adoption by other municipalities, the 'Ishikawa BPR Promotion Handbook' was created, and case study sharing sessions were held. This project established a framework for DX centered on BPR rather than merely system implementation.