What are the contents of the pickupon call quality improvement update?

We have reviewed the system processing right after the call starts and minimized the number of internal processes to reduce the load on the PC. Additionally, we have added a feature to automatically adjust the microphone volume.

What are the specific improvement effects of the update?

According to our research, the occurrence rate of difficult-to-hear calls has improved by 5.6 points.

What kind of service is pickupon?

pickupon is a conversational summary AI phone service that creates summaries of conversations in text and audio formats and automatically inputs and shares them in team workspaces such as CRM and SFA.

What tools can pickupon integrate with?

pickupon can integrate with Mazrica, Salesforce, HubSpot, Google Sheets, Microsoft Excel, and Slack.

What is the mission of pickupon Inc.?

Our mission is to change the world with 'I am in trouble.' We provide services to support companies that face 'I am in trouble.'

AI Phone 'pickupon' Improves Call Stability by 5.6 Points Immediately After Connection | Smoother Conversations with Customers

Published May 26, 2026 1:30 AM ・ Updated Jun 14, 2026 8:06 AM ・ 5 min read ・ Source: PR TIMES

pickupon Inc. has updated its AI cloud IP phone service, 'pickupon'. By optimizing system processing at the start of calls and adding an automatic microphone volume adjustment feature, the company improved call quality, reducing audio issues by 5.6 points.

Call Quality Update Implementation

pickupon Inc. (Headquarters: Ichikawa, Chiba Prefecture; CEO: Yoichi Obata), the provider of the AI cloud IP phone service 'pickupon', has implemented an update to further optimize audio quality immediately after a call begins.

This update creates an environment where conversations can begin more naturally, even immediately after connection, aiming to enhance the communication experience for sales and support teams handling high volumes of calls.

Background: The 'First Few Seconds' that Impact Results

In inside sales and customer support, the 'quality of conversation' is directly linked to outcomes. The first impression during an initial contact affects conversion rates and customer satisfaction, making the first few seconds of interaction crucial. There is a growing need to make these early moments smoother.

Optimized System Processing Leads to a 5.6-Point Improvement in Call Quality

In this update, the following improvements were made:

- **System Processing Optimization**: Minimized internal processing steps upon connection to reduce the load on PCs. - **Automatic Microphone Volume Adjustment**: Added a feature to automatically adjust microphone volume based on the user's environment, such as speakers or headphones.

This enables stable audio delivery the moment a call is connected. According to internal research, the rate of calls perceived as 'difficult to hear' improved by 5.6 points.

Conversation Quality as a Competitive Edge

Moving forward, pickupon aims to further advance Sales DX in Japan not only by improving audio quality but also by leveraging call data.

About 'pickupon'

'pickupon' is an AI-driven conversation summary phone service that creates call summaries in both text and audio formats, automatically logging and sharing them with CRM and SFA platforms. It helps prevent data entry omissions, reduces entry costs, and solves the problem of sales activities becoming a 'black box'.

**Integratable Tools**: Mazrica, Salesforce, HubSpot, Google Sheets, Microsoft Excel, Slack.

About pickupon Inc.

Mission: 'Changing the world with "Komatte-ru" (Troubles/Issues).' Established: February 15, 2018

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Source: PR TIMES
Category: News
Products / services: pickupon

AI Phone 'pickupon' Improves Call Stability by 5.6 Points Immediately After Connection | Smoother Conversations with Customers

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