It is a system that automatically routes calls based on button operations, business hours, and phone numbers, reducing the burden of phone handling and improving work efficiency. It is provided by Prodi Light Corporation.

How has the scheduling function changed with this update?

Multiple work hours can now be registered, accommodating flexible time settings such as morning and afternoon shifts and break times. Additionally, holiday settings can now be chosen from 'Work', 'Holiday', or 'Follow Weekday'.

What new features have been added to the IVR pre-transfer announcement?

In addition to the three standard patterns, the use of voice generation technology now allows for setting custom announcements tailored to the company's needs and specific situations.

What new fields have been added to the call detail record (CDR) data?

The IVR branch number selected by the caller is now recorded. This allows for visualizing and analyzing customer flow, such as which inquiries are most common.

What is the main purpose of this update?

The main purpose is to enhance telephone operations through support for diverse working styles, advanced customer service, strengthened data utilization, and improved operability, aiming for further efficiency and convenience in phone-related tasks.

Telephone Routing System 'Telful' Releases Update Adding New Features for Diverse Work Styles

Published May 26, 2026 8:30 PM ・ Updated Jun 14, 2026 7:23 AM ・ 3 min read ・ Source: PR TIMES

Prodilight Inc. has updated its telephone routing service 'Telful' with three new features, including enhanced scheduling, flexible custom IVR announcements, and IVR branch number recording in call history (CDR) data.

Overview Prodilight Inc., a company promoting telephone DX, has implemented new features and maintenance for its service 'Telful (powered by INNOVERA),' which streamlines telephone operations and improves customer response efficiency.

Main Update Features

### 1. Enhanced Scheduling - **Multiple Work Shift Registration**: Users can now register multiple schedules per day, enabling flexible management for split shifts, breaks, or clinics and restaurants with non-continuous operating hours. - **Expanded Holiday Settings**: Settings can now be chosen from 'Work,' 'Holiday,' or 'Follow Day-of-Week,' increasing flexibility for businesses operating on public holidays.

### 2. IVR (Interactive Voice Response) Improvements - **Customized Announcement Generation**: In addition to standard patterns, users can now create custom announcement messages via voice generation technology, allowing for unique company greetings.

### 3. Enhanced Call History (CDR) Utilization - **IVR Branch Number Recording**: Exported call history data now includes the IVR branch number selected by the caller, enabling quantitative analysis of customer intent, common inquiries, and traffic flow.

Furthermore, over 25 UI/UX adjustments, such as display order optimization and button resizing, have been implemented to create a simpler and more intuitive interface for new users.

FACT BOX

Source: PR TIMES
Category: New Product
Products / services: Telful / INNOVERA

Telephone Routing System 'Telful' Releases Update Adding New Features for Diverse Work Styles

⚡ Key Points

Overview Prodilight Inc., a company promoting telephone DX, has implemented new features and maintenance for its service 'Telful (powered by INNOVERA),' which streamlines telephone operations and improves customer response efficiency.

Main Update Features

FACT BOX

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