Tayori, the customer support tool managed by PR TIMES Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Takumi Yamaguchi), has been awarded the "The Best Software by Category 2026" in the FAQ System division of the annual "ITreview The Best Software in Japan 2026" awards.

In the FAQ system category, Tayori achieved an impressive ITreview Score of 45.0 and a user satisfaction rating of 4.5, the highest in its class. Furthermore, it has secured the "Leader" title for four consecutive quarters in the recent ITreview Grid Awards (Summer 2025 – Spring 2026), demonstrating consistent high praise from users.

Tayori is a no-code customer support platform enabling users to create and manage forms, FAQ pages, AI chatbots, surveys, and chats without specialized technical knowledge. User feedback highlights several key strengths: - Intuitive Usability: Templates allow even those unfamiliar with PC operations to easily update FAQ pages. - Reduction in Inquiries: Comprehensive FAQs facilitate customer self-service, reducing team workloads. - Knowledge Sharing: Centralizing inquiry histories ensures consistent response quality across teams. - Accessibility: A free plan makes it an ideal entry point for startups and new business ventures.

A core strategy of Tayori is positioning the FAQ as a "Knowledge Infrastructure." Updates made to the FAQ are automatically reflected in the AI chatbot, ensuring that building a knowledge base directly enhances AI utility. This integrated ecosystem was a primary driver for its #1 ranking.

The "ITreview The Best Software in Japan 2026" analyzes approximately 158,000 real user reviews to honor products with high satisfaction, usability, and cost-performance. Currently, Tayori has exceeded 70,000 accounts. Kazuhiro Takeuchi, Executive Officer and Director of the Tayori Division, stated that the company remains committed to evolving with AI to help businesses build better relationships with their customers.

FACT BOX

  • Source: PR TIMES
  • Category: SaaS / カスタマーサポートツール