Pole To Win to Exhibit at 'AI World 2026 Summer Tokyo,' Introducing Solutions to Optimize Customer Support, Improve Quality, and Ensure Safe Service Operations for Enterprises in the AI Era

Pole To Win, Inc. (Headquarters: Nagoya, Aichi; CEO: Kazuaki Shimura; hereinafter 'Pole To Win'), a company supporting solutions for service lifecycle challenges, will exhibit at 'AI World 2026 Summer Tokyo,' to be held from Wednesday, July 22 to Friday, July 24, 2026.

At the Pole To Win booth, the company will introduce 'Doctor CS,' a customer support (CS) optimization service that visualizes issues and supports improvements starting from inquiry response logs in the AI-driven CS field, targeting companies operating in e-commerce, web services, and SaaS. Additionally, it will present 'Support×QA Engine (SapoKyu),' a quality improvement service that cross-functionally links customer support (CS) and quality assurance (QA) to connect customer feedback to quality enhancements.

Alongside these, Pole To Win will showcase various solutions supporting the entire service lifecycle—from planning and development to operations—such as 'EC Operation BPaaS,' which combines AI and operators to support e-commerce operations, and 'Doctor QA,' a quality diagnostic service that identifies root causes from both product and project quality perspectives. The company will also introduce the latest support cases for 'software quality assurance' and 'network support.'

Background of Participation in 'AI World 2026 Summer Tokyo'

'AI World 2026 Summer Tokyo' is an exhibition gathering the latest solutions that support business transformation and operational efficiency through AI utilization, including generative AI, AI chatbots, and AI data analytics.

In recent years, while AI adoption in customer support has improved inquiry handling efficiency, companies are accumulating vast amounts of inquiry logs and customer interaction data. However, many companies fail to leverage this data for quality improvement or enhancing customer experience (CX), and collaboration between customer support and development/quality assurance departments often remains insufficient.

Leveraging its expertise in supporting the entire service lifecycle—from planning and development-stage quality assurance (QA) to operations and customer support (CS)—Pole To Win offers 'Doctor CS,' which analyzes inquiry logs to visualize issues and propose improvements, and 'Support×QA Engine (SapoKyu),' which links CS and QA to channel customer feedback into quality improvements. Additionally, through network support services combining AI and human operators, the company supports secure and reliable service operations.

At this exhibition, Pole To Win will introduce solutions based on these insights to support customer support optimization, quality improvement, and service operations in the AI era.

Exhibited Solutions

1. 'Support×QA Engine (SapoKyu)': Connecting Inquiry Responses to Quality Improvement

A quality improvement service that cross-functionally links customer support (CS) and quality assurance (QA), integrating inquiry handling with quality improvement into a unified operation. By analyzing customer feedback, requests, and reports of defects, and reflecting them into QA verification and improvement activities, the service supports reducing repetitive inquiries and enhancing service quality. Connecting customer voices from support interactions to continuous quality improvement helps elevate customer experience (CX).

> Learn more about 'Support×QA Engine (SapoKyu)'

2. 'Doctor CS': Continuous Support from Introduction to Utilization, Offering Issue Analysis and Improvement Proposals from a Third-Party Perspective

Targeting companies considering AI-based customer support or those already using it but facing challenges such as low resolution rates or operational quality issues, 'Doctor CS' provides improvement proposals through analysis of inquiry response logs. Leveraging years of expertise in customer support operations, the service diagnoses current conditions from a third-party perspective and proposes improvement measures that enhance quality and operational efficiency.

> Details on 'Doctor CS'

3. Third-Party Quality Diagnostic Service 'Doctor QA'

Comprehensively diagnoses and evaluates development and testing processes from an objective, third-party perspective. It captures quality issues not as 'feelings' but as 'structures,' visualizing improvement priorities.

> Details on 'Doctor QA'

4. 'EC Operation BPaaS': Achieving Secure and Safe Service Operations with AI and Operators

In response to increasing operational burdens, reselling issues, fraudulent use, and governance strengthening accompanying e-commerce business growth, this service offers BPaaS combining AI and human operators. It provides integrated support for e-commerce operations, fraud prevention, merchant and listing reviews, and brand protection, supporting both revenue growth and secure, reliable business operations.

> Details

Event Overview

Event Name: AI World 2026 Summer Tokyo

Dates: July 22–24, 2026 (10:00–17:00 daily)

Venue: Halls 4–7, Makuhari Messe (2-1 Nakase, Mihama-ku, Chiba City, Chiba Prefecture)

Booth Number: S12-20

Official Website: https://www.bizcrew.jp/expo/ai-tokyo

※ Prior registration is required for free admission. Please register via the link below.

Entry - DX Comprehensive EXPO 2026 Summer Tokyo

※ The solutions introduced in this press release are targeted at customers operating in e-commerce, web services, and SaaS, and differ from individual services for game debugging and game operations.

About Pole To Win, Inc.

Pole To Win, Inc. is an IT services company primarily engaged in game debugging, software testing, network support, and customer support. Founded in 1994 with a game debugging business, the company achieved 800% growth within five years of establishment and has since continued as a pioneer in the game debugging field.

In February 2022, the company absorbed and merged with group companies. 'Pit Crew,' which has supported diverse web services through e-commerce fraud prevention and customer support, and 'Quaers,' which has contributed to defect resolution through software testing and quality consulting, have combined their strengths. This integration has expanded Pole To Win into a comprehensive service framework covering testing and quality assurance, fraud prevention, and operational support. Leveraging accumulated knowledge, expertise, and diverse talent, the company continues to work toward improving the quality and value of services and products in society.

[Company Overview]

Company Name: Pole To Win, Inc.

Headquarters: 1-5-9 Imaike, Chikusa-ku, Nagoya, Aichi

CEO: Kazuaki Shimura

Business Activities: Debugging, Network Support, Software Testing, Customer Support

Established: January 20, 1994

Corporate Website: https://www.ptw.inc/

Service Website: https://www.service.ptw.inc/

Note: https://note.com/ptw_note

Official X: https://x.com/Pole_To_Win_

Media Inquiries

Pole To Win, Inc.

Public Relations Contact: MAIL: [email protected]