Renxa Begins Collaboration with Peers Group Using Online Customer Service System 'ONLINX+'

Renxa Co., Ltd. ('the Company') announces the commencement of a collaboration with Peers Co., Ltd. and its subsidiary, BellFace System Co., Ltd., combining the strengths of both parties.

In this collaboration, the Company will utilize 'ONLINX+', a store-specialized online customer service system provided by the Peers Group, to accelerate the proposal of lifestyle services and standardize quality. This initiative aims to maximize customer acquisition rates and generate new revenue opportunities by eliminating lost business opportunities.

Initiatives By leveraging the online customer service know-how of Peers and BellFace System, combined with 'ONLINX+', a system will be established for immediate response from highly specialized remote staff. This will enable immediate proposals at the optimal timing when a customer visits or shows high interest, thereby standardizing and improving service quality, and increasing the efficiency of store operations.

During peak hours, customer traffic will be distributed to online customer service to reduce wait times and maximize response opportunities. For highly specialized products such as electricity, gas, and communication lines, dedicated staff will respond online, enabling the completion of decision-making and closing.

Furthermore, when foreign-language-speaking customers visit a store, the Company's foreign staff will provide real-time remote interpretation. This aims to overcome language barriers and enhance the ability to serve a diverse customer base.

Future Prospects Through this partnership, the companies will establish a next-generation store customer service model utilizing technology. Starting from the real estate and mobile sectors, the collaboration aims to improve service quality and create new revenue streams. Moving forward, the Company will build a system to handle complex, incidental tasks remotely, promoting an environment where real estate companies can focus on their core business.