RightTouch to Speak at 'CX Day 2026: Generative AI Turns VoC into Strategic Assets'

RightTouch, Inc. (Headquarters: Shinagawa-ku, Tokyo; Representatives: Shuhei Nomura / Daito Nagasaki; hereinafter "RightTouch"), a provider of AI contact center platforms for enterprises, will speak at the online event "CX Day 2026: Generative AI Turns 'VoC' (Voice of Customer) into Strategic Assets - Turning Buried 'Voices' into the 'Engine' for Next Growth," held on Friday, June 19, 2026, starting at 10:30 AM.

RightTouch will present under the theme, "AI Contact Centers Evolving with VoC: Practical Use Cases that Achieve Both CX Improvement and Workload Reduction."

About CX Day 2026

As touchpoints between companies and customers become increasingly multi-layered, the "VoC" (Voice of Customer) accumulated on the frontlines of business is becoming a crucial strategic asset that influences corporate direction.

Against this backdrop, Impress DIGITAL X is hosting "CX Day 2026: Generative AI Turns 'VoC' into Strategic Assets - Turning Buried 'Voices' into the 'Engine' for Next Growth."

This seminar will unravel frontline insights on how to transform VoC into a "management resource" directly linked to product development, marketing, and CX enhancement. From operational transformation brought by generative AI technology to the implementation process within organizations aiming for data-driven management, the event will share concrete scenarios for drawing sustainable growth through strengthened customer touchpoints.

Event Overview

- Event Name: CX Day 2026: Generative AI Turns 'VoC' (Voice of Customer) into Strategic Assets - Turning Buried 'Voices' into the 'Engine' for Next Growth - Date & Time: Friday, June 19, 2026, 10:30 AM - 4:20 PM - Format: Online LIVE Broadcast (Zoom) - Target Audience: Personnel responsible for DX to strengthen customer touchpoints in contact centers, customer success departments, and sales departments; executives aiming to increase corporate value, managers/directors in corporate planning, business divisions, DX promotion departments, and IT departments. - Organizer: Impress DIGITAL X - Capacity: 300 participants - Participation Fee: Free (Advance registration required) - Registration URL: https://academy.impress.co.jp/event/cxday2026/

Inquiries Regarding This Event

DIGITAL X Event Management Office E-mail: [email protected] Operating Hours: 10:00 AM - 6:00 PM (Excluding weekends and holidays)

Value Proposition of QANT

https://qant.jp/

"QANT" enables multifaceted support for AI implementation across various customer support tasks and touchpoints, connecting and optimizing the entire operation. It automates labor-intensive tasks such as issue analysis, proposal drafting, and knowledge creation using "AI." This allows "people" to focus on areas that require human intervention, such as reviewing content, decision-making, and interpersonal communication. As a result, operational burden is reduced, and teams can concentrate on creating better customer experiences.

Furthermore, based on the continuous accumulation of customer support data through this cyclical process, an ideal PDCA cycle emerges to enhance AI accuracy over time.

About RightTouch, Inc.

With the mission to "Liberate everyone from negative experiences and unlock their potential," RightTouch develops and provides "QANT," a self-evolving "AI contact center" platform where accuracy improves with operation through human-AI collaboration. Through multiple products designed for AI operators, VoC analysis, Web support, and contact center operations, the company achieves dramatic improvements in CX/EX along with workload reduction. RightTouch supports the transformation of customer support (CS) for enterprise companies in various industries such as finance, infrastructure, and retail.

A startup carved out from PLAID, Inc. (TSE Growth 4165).

Name: RightTouch, Inc. Location: Meguro Techno Building 2F, 4-31-18 Nishigotanda, Shinagawa-ku, Tokyo Representatives: Co-CEOs Shuhei Nomura / Daito Nagasaki Established: October 27, 2021 Business: Development and provision of the customer support platform "QANT" Corporate URL: https://righttouch.co.jp/