Salesforce Provides Slack as Standard for All New Customers to Enable AI Work Platform from Day One

Salesforce Japan has announced that Slack will be integrated as a standard AI work platform for all new customers starting in Summer 2026. This move allows teams to access CRM data directly within Slack from day one without additional costs or complex setup. Key features include an advanced 'Slackbot' acting as an AI teammate capable of automating multi-step workflows like updating sales records and scheduling meetings. New productivity interfaces like the 'Today' view and 'Activity' tab help users focus on high-priority tasks. According to Salesforce, these integrations have already demonstrated a 2x improvement in service case resolution speeds and a 21% boost in sales response times.