SAMURAI Launches "Google Utilization Promotion Office" to Fundamentally Transform DX for SMEs - Unveiling Know-How That Reduced 15,828 Hours Annually

SAMURAI Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Goroku Hada), which provides DX support and IT education for companies, will begin offering a new service, "SAMURAI Google Utilization Promotion Office," to provide hands-on support for DX promotion to small and medium-sized enterprises (SMEs) that are struggling with the problem of "tools being introduced but not taking root in the field."

This service systematizes the real-world practical know-how that our company has achieved by utilizing Google Workspace in-house, resulting in "over 15,000 hours of work reduction per year." It goes beyond mere system introduction and supports fundamental organizational transformation that does not become a mere formality, based on three pillars: "formulation of company policy (Policy)," "company-wide literacy improvement (Literacy)," and "development of DX core personnel who will serve as promoters (Talent)."

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Three Barriers Hindering DX Promotion

While many companies are actively investing in IT for DX, challenges such as "tools being introduced but not utilized on site," "lack of a leader to champion promotion," and "management policies not reaching the field" still persist.

SAMURAI believes that the fundamental cause of this gap between ideals and reality, i.e., the lack of progress in DX, lies in the "absence of an organizational blueprint."

Therefore, to resolve these three barriers—"unpenetrated policies," "lack of literacy," and "absence of promotion personnel"—and to support SMEs in creating an environment where they can fundamentally promote DX, we launched this service based on our company's accumulated achievements in business improvement.

Specializing in Typical Challenges in DX Promotion

SAMURAI's "Google Utilization Promotion Office" is a service particularly suitable for companies facing the following challenges:

・Having introduced Google Workspace but not fully utilizing its basic functions. ・Having a DX promotion policy, but it has not permeated the field and has become a mere formality. ・Having no DX promotion leader within the company and not knowing where to start. ・Wanting to incorporate generative AI (Gemini, etc.) into operations but being concerned about employee literacy. ・Utilizing Gemini and NotebookLM but wanting to further expand their scope of use, etc.

Over 15,000 Hours of Annual Work Hour Reduction Achieved

Our company has promoted business automation using Google Apps Script (GAS) led by employees across all departments, including sales, CS, and corporate, based on the policy that "DX talent development requires the teachers to practice first."

As a result of each employee acting as a DX driver and developing/operating tools, the following achievements have been made:

・ Time reduction: 1,319 hours per month, 15,828 hours per year (equivalent to approximately 8 person-months)

・ Cost reduction: Achieved an annual cost reduction of 23.74 million yen and a cumulative cost reduction of 42.76 million yen.

・ Quality improvement: Suppressed human errors and missed responses through automation.

This service supports clients in solving their on-site challenges based on the knowledge accumulated through these in-house practices.

Unique "3-Axis" Model for Systematizing DX Promotion

Many factors hindering DX promotion can be summarized into three challenges: "unpenetrated policies," "lack of literacy," and "absence of promotion personnel." The "Google Utilization Promotion Office" provides systematic support based on its unique "3-axis" model corresponding to these challenges.

・Company Policy (Policy)

… Supports the permeation of management policies into the field through roadmap formulation, KPI design, and guideline formulation.

・Literacy … Supports the improvement of digital literacy for all employees through generative AI introductory courses and prompt practice workshops.

・DX Core Personnel (Talent) … Develops in-house DX promotion leaders through implementation support for business improvement and results presentations.

By linking these three axes, we aim to foster a corporate culture where DX is not a temporary measure but becomes ingrained in the organization.

Three Support Plans to Choose From According to Phase

We offer three support plans according to the company's challenges and DX promotion phase.

【Execution】 Plan

A "strategist" supporting the execution of company policies

【Penetration】 Plan

Creating a foundation for transformation by improving literacy

【Transformation】 Plan

Developing DX core personnel to realize transformation

Provides backend support for the technical and strategic aspects of the DX promotion department. Supports roadmap formulation, document review, PoC verification, and prompt correction.

In addition to the contents of the Execution Plan, study sessions for all employees are conducted. Accelerates company-wide AI penetration in three stages: "accepting digital changes," "mastering tools," and "proposing improvements."

In addition to company-wide study sessions, selected project co-support is provided. We consistently support from business process redesign to implementation and results presentations, building a self-sustaining DX promotion system within the company.

【Common support content for all plans】

・Weekly 60-minute regular meetings ・Consultation at any time via chat tools ・Sharing of the latest AI trends and update information

*The content of each plan can be customized according to the individual company's situation.

See Details on Pricing/Plans

Inquiries Regarding This Service

SAMURAI Co., Ltd. Corporate Business Division

Email address: [email protected]

Phone number: 03-5790-9039 (9:00-21:00 *Closed on weekends and holidays)

Inquiry form is here

SAMURAI Co., Ltd.

Representative Director: Goroku Hada Date of Establishment: March 19, 2015 Capital: 110,000 thousand yen Location: Tokyo Toranomon Global Square 17F, 1-3-1 Toranomon, Minato-ku, Tokyo Business Overview: Programming learning service Official Page: https://www.sejuku.net/