What AI platform did Sapporo Factory adopt in their customer support system?

Sapporo Factory adopted the AI platform 'GBase Support' for customer support.

Which companies partnered to provide GBase Support to Sapporo Factory?

Rhizome and Sparticle partnered to provide the GBase Support platform.

What is the response accuracy rate of Sparticle's GBase Support platform?

The response accuracy rate of GBase Support is over 90 percent.

Does GBase Support offer multi-language assistance at Sapporo Factory?

Yes, GBase Support offers multi-language support at Sapporo Factory.

What feature does GBase Support include to assist visitors in navigating Sapporo Factory?

GBase Support includes floor map integration for visitor navigation.

Case Study: Sapporo Factory Adopts AI Customer Support Platform 'GBase Support', Powered by the Partnership between Rhizome and Sparticle

Published May 20, 2026 4:30 PM ・ Updated Jun 14, 2026 4:07 PM ・ 2 min read ・ Source: PR TIMES

Sparticle's AI platform 'GBase Support' has been adopted by Sapporo Factory. The system supplements information services, allowing staff to focus on high-value tasks. Key features include over 90% response accuracy, floor map integration, and multi-language support.

The AI customer support platform 'GBase Support,' developed by Sparticle Inc., has been adopted by Sapporo Factory, operated by Sapporo Real Estate Co., Ltd., in partnership with Rhizome Co., Ltd.

While Sapporo Factory previously relied on human staff for information services, the facility decided to implement 'GBase Support' to delegate guidance tasks to AI, enabling staff to focus on higher-value operations.

The key reasons for the adoption are: - High Response Accuracy: Achieving an automated response rate of over 90%. - Map Integration: Automatically displaying the relevant tenant on a floor map based on the inquiry. - Seamless Human Handover: Users can switch to human support with a single button press from the AI chat.

'GBase Support' combines generative AI with proprietary RAG technology and can be accessed via a web browser without the need for a dedicated app. It currently supports 10 languages, ensuring consistent service quality with 24-hour availability.

Future plans include functional expansions such as integration with POS and inventory systems, as well as an analytics dashboard for improvement suggestions.

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Source: PR TIMES
Category: New Product
Products / services: GBase Support

Case Study: Sapporo Factory Adopts AI Customer Support Platform 'GBase Support', Powered by the Partnership between Rhizome and Sparticle

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