Cloud Circus's 'Fullstar' Wins Top 'Leader' Award in Two Categories at ITreview Grid Award 2026 Spring

Cloud Circus Inc. announced that its CSM (Customer Success Management) tool 'Fullstar' has been awarded the highest rank of 'Leader' in two categories at the 'ITreview Grid Award 2026 Spring', an award hosted by ITcloud Inc. (Headquarters: Tokyo, Representative Director: Genta Kurono). The award recognizes products with excellent satisfaction and recognition.

This marks the 7th consecutive 'Leader' award in the comprehensive category within the Customer Success Tools division, and the 10th consecutive 'Leader' award in the comprehensive category of the Digital Adoption Platform division.

・Award details page: https://www.itreview.jp/award/2026_spring.html

・Fullstar's award categories

Customer Success Tools: https://www.itreview.jp/categories/customer-success

Digital Adoption Platform: https://www.itreview.jp/categories/onboarding-digital-adoption

About ITreview Grid Award

The ITreview Grid Award is a quarterly event that honors products supported by users based on reviews posted on ITreview. The results for the 2026 Spring award are based on reviews published up to March 2026.

ITreview Grid Award details page ▶ https://www.itreview.jp/award/2026_spring.html

About 'Fullstar'

'Fullstar' is a Digital Adoption Platform (DAP) that places digital guides on the screens of various systems, allowing users to operate without confusion and significantly reducing the workload of support staff handling inquiries. It features a low barrier to entry and high cost-effectiveness due to a free plan, a usage-based fee structure, and simple functionality and screen design.

It has achieved the No.1 market share in the DAP market for two consecutive years (based on 2024 fiscal year sales, for companies with fewer than 300 employees *1).

Service began in April 2021, and it has been adopted by over 2,100 companies as of the end of December 2025.

*1 Source: Deloitte Tohmatsu MIC Research Institute, 'Actual Conditions and Outlook of the SaaS Management, Operation, and Development Market 2025 Edition' (https://mic-r.co.jp/mr/03570/)

▶About Fullstar: https://fullstar.cloudcircus.jp/

▶Fullstar Case Studies: https://fullstar.cloudcircus.jp/case/

▶Fullstar Video: https://youtu.be/SOGcEWc6gog?si=vQqB_v2ReogCSsR4

About Cloud Circus

Cloud Circus, with its mission 'Make work easier,' primarily develops and provides the digital marketing SaaS 'Cloud CIRCUS.' With over 68,000 implementations (as of the end of March 2026), mainly among small and medium-sized enterprises, it aims to create a sustainable business environment in Japan and Asia.

[Company Overview]

Company Name: Cloud Circus Inc.

Location: Shinjuku Monolith 21F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Representative: President & Representative Director Akihiro Kanai

Capital: 150,000,000 yen

Established: April 1, 2009

Business: Development and sales of digital marketing SaaS 'Cloud CIRCUS', and consulting and contract work related to digital marketing.

HP: https://cloudcircus.jp/company/

About Startia Holdings

The Startia Holdings Group promotes the digital shift for small and medium-sized enterprises through DX solutions (operating company: Cloud Circus Inc.) and IT infrastructure (operating company: Startia Inc., etc.). With the corporate slogan 'Cutting-edge, humanly,' it provides digital technology and services in an easy-to-understand and supportive manner.

Company Name: Startia Holdings Inc.

Location: Shinjuku Monolith 19F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Representative: President & Representative Director Hideyuki Hongo

Capital: 824,315,000 yen

Established: February 21, 1996

Stock Exchange Listing: Tokyo Stock Exchange Prime Market (Securities Code: 3393)

Business: Management of group companies, etc.

HP: https://www.startiaholdings.com/