Resident App 'totono' Launches Service Partnership with SG Moving Co., Ltd.

Sumasapo Co., Ltd. (Headquarters: Chuo-ku, Tokyo; CEO: Shinzo Oda) announces that its resident application 'totono' has launched a service partnership with SG Moving Co., Ltd. (Headquarters: Koto-ku, Tokyo; President: Hideki Terashima).

Through this partnership, tenants using 'totono' can easily request the collection of bulky household appliances (air conditioners, TVs, refrigerators/freezers, and washing machines/dryers) that are no longer needed due to relocation or product upgrades, directly through the app.

Background of the Partnership Many tenants struggle with the disposal of household goods and electronics when moving or vacating a property. Under the Home Appliance Recycling Law, proper recycling is mandatory for four specific items: air conditioners, TVs, refrigerators, and washing machines. Therefore, both tenants and property management companies are required to follow correct procedures.

To address these issues, Sumasapo has been developing an environment through 'totono' where tenants can smoothly access necessary services. SG Moving is an industry-leading company with a nationwide collection and transportation network and the 'SG-ARK®' web system, which centrally manages appliance recycling operations.

About the Resident App 'totono' 'totono' is an application that connects property management companies with tenants. It allows users to check contract details, make inquiries, and submit various applications within the app. Furthermore, it offers 'SaaS x BPO' services, functioning as a BPaaS that outsources chat support tasks, thereby reducing the burden on management companies and improving tenant satisfaction.