Sumasapo Launches 'totonoAI,' an AI Agent Specializing in Tenant Inquiries Utilizing Accumulated Data

Sumasapo Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Shinzo Oda; Securities Code: 9342) announced the launch of a new feature for its tenant application 'totono,' called 'totonoAI,' beginning June 3, 2026. This feature serves as an AI agent capable of receiving and summarizing tenant inquiries.

Unlike standard AI chatbots that merely search and present answers from an FAQ, this function autonomously determines and conducts hearings for information necessary to resolve issues fundamentally.

Background of Development

The real estate management industry has long faced labor shortages, with managers typically overseeing numerous properties and tenants. Inquiries such as 'no hot water' or 'lost keys' can occur 24/7, covering a wide range of issues.

In conventional inquiry workflows, managers needed multiple rounds of follow-up calls or messages to accurately grasp the situation after the initial tenant report. This process was time-consuming for managers and delayed problem resolution for tenants.

Sumasapo developed 'totonoAI' to solve these challenges, creating an environment where property managers can focus on asset value-enhancing management tasks.

Overview of 'totonoAI'

Rather than returning generic responses, 'totonoAI' autonomously identifies and asks for information essential for fundamental resolution.

The key feature is that the required information collection is completed through dialogue with the AI before being shared with the management company.

By utilizing 'totonoAI,' management staff receive requests with all necessary information pre-collected, allowing for immediate decision-making and action, significantly shortening the time to resolution for tenants.

◆ Strength of 'totonoAI': The 'Power of Data' Exclusive to Sumasapo

This feature is trained on massive amounts of communication data and resolution know-how accumulated through the long-standing operation of 'totono' in the property management field.

Possessing data on industry-specific phrasing and critical items to verify for each incident, Sumasapo offers a high-precision response that generic AI cannot achieve. As usage progresses, new data is accumulated, allowing the AI to evolve into an agent that is smarter and more attuned to actual field operations.

◆ Automating Management Operations with AI x BPO Synergy

'totonoAI' is not merely an IT tool. It achieves full outsourcing of tenant support by seamlessly integrating with Sumasapo's BPO services:

1. 24/7 high-level initial reception by AI agent.

2. BPO centers finalize coordination with contractors and practical tasks based on organized information.

This collaboration frees management companies from sudden tenant support tasks, enabling them to focus on property management and owner proposals. Furthermore, tenants benefit from rapid, 24/7 support without wait times, enhancing living satisfaction.