Major Japanese BPO Company Altius Link Fully Introduces SHaiN for New Graduate Recruitment

Talent & Assessment Inc. (Headquarters: Minato-ku, Tokyo; Representative Director: Toshiaki Yamazaki; hereinafter referred to as Talent & Assessment), which develops and provides the next-generation conversational AI interview service SHaiN (hereinafter referred to as SHaiN), is pleased to announce that SHaiN has been introduced at Altius Link Inc. (Location: Shibuya-ku, Tokyo; President & CEO: Masatoshi Natan; hereinafter referred to as Altius Link), a leading BPO company in Japan.

Background of SHaiN Introduction Altius Link, which operates BPO, contact centers, and IT solution services, faced challenges in balancing recruitment efficiency and selection quality for new graduate recruitment, including the increased interview workload due to the large number of hires and maintaining evaluation standards. ・Vast Interview Workload and Increased Burden on HR The traditional first interview required approximately 2 hours per session, including scheduling and preparation, placing a significant workload on recruitment staff, including appointment coordination. Furthermore, due to factors such as a decrease in HR personnel, there was a need to improve the efficiency of recruitment operations.

・Maintaining Evaluation Standards As the number of interviewers was increased to handle the interview workload, maintaining consistency in evaluation standards became even more crucial.

・Candidate Drop-off Due to Lead Time Long lead times for scheduling, such as from information sessions to the first interview, resulted in cases where candidates withdrew from the selection process during this period.

Revolutionizing the Selection Process with SHaiN Introduction and Expected Effects To address these challenges, the first interview, which was previously conducted by two interviewers, has been replaced by an AI interview using SHaiN. The system was gradually introduced from early selection stages, and its consistency with the AI scores across 10 evaluation items and the evaluations by recruitment staff was confirmed. The impact on the applicant experience and the efficiency of the recruitment process were also verified. As a result, definite positive effects were confirmed for both applicants and the company, leading to the decision to implement it for regular hiring. The introduction of SHaiN is expected to yield the following effects: ・Significant Reduction in Lead Time and Prevention of Drop-offs The AI interview can be offered immediately after the information session without waiting for schedule coordination, speeding up the selection process and preventing candidate drop-offs.

・Reduction in Interview Workload The time and effort required for the first interview and schedule coordination will be reduced, allowing recruitment staff to focus on higher-value tasks.

・Establishment of Fair and Equitable Evaluation Standards Through AI's unique algorithm, which is not influenced by interviewer subjectivity, fair evaluations can be made for all candidates based on unified standards.

Altius Link Inc. (https://www.services.altius-link.com/) KDD