Techtouch Releases DAP Investigation Report on 'Last Mile' Challenges as Part of Osaka City's Back-Office DX

Techtouch Inc., operator of the Digital Adoption Platform (DAP) 'Techtouch,' has released a research report on the effectiveness of using DAP to address post-implementation adoption challenges (the 'last mile'). This report was created to share the results and practical insights from the collaboration between the company and Osaka City (Digital Strategy Office), initiated in September 2025, with other municipalities facing similar issues. This agreement does not assume the procurement of Techtouch's DAP. Over six months starting in October 2025, the study observed and verified data from four perspectives: 1. Structural reduction of learning costs, 2. Strengthening governance through input control, 3. Field-led improvement cycles, and 4. Change management for large-scale migrations. The results confirmed that DAP can structurally reduce invisible learning costs, enable input control to prevent errors, and allow field staff to perform UI improvements without external SIer reliance, potentially saving 3.04 to 4.58 million yen per minor UI modification. Techtouch aims to deploy this 'municipal DAP utilization model' nationwide to support sustainable government DX.