Rakuten Mobile Takes No. 1 in Overall Satisfaction for First Time in MMD Research's Corporate Mobile Survey

Rakuten Mobile, Inc. has achieved first place in 'Overall Satisfaction' as well as in specific categories including 'Cost Performance,' 'Speed to Start Use,' and 'Customer Support' in the 'April 2026 Business Mobile Phone Survey' conducted by MMD Research. This marks the first time Rakuten Mobile's corporate service has taken the top spot in overall satisfaction, and its second consecutive year ranking No. 1 for both cost performance and speed of deployment.

In the survey, the combined percentage of respondents who were 'Satisfied' or 'Somewhat Satisfied' with Rakuten Mobile reached 79.1%, the highest among the four major carriers and an improvement of approximately 5% from the previous year. For category-specific satisfaction, Rakuten Mobile maintained its lead with 86.7% for cost performance and 81.3% for speed of deployment. Furthermore, the company newly secured the No. 1 position in customer support with a 72.0% satisfaction rating. Corporate clients highly valued the affordable pricing, including unlimited plans, along with the robust support structure.

Additionally, 8.0% of survey respondents involved in the selection of corporate mobile services reported choosing Rakuten Mobile. The service surpassed the milestone of 25,000 corporate clients in February 2026, showing significant growth in the approximately 3.5 years since the full-scale launch of its B2B carrier services.

Looking ahead, Rakuten Mobile aims to remain the ideal partner for corporate clients by further expanding and improving its mobile lines, networks, solution services, and AI offerings. The company remains committed to supporting digital transformation (DX) tailored to the specific characteristics and challenges of various industries.