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Toyota Finance Increases Customer Support Efficiency by 3x Using UiPath AI Agents

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 12, 2026 8:00 PM ・ Updated Jun 14, 2026 5:57 AM ・ 2 min read ・ Source: PR TIMES

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豐田金融導入 UiPath 的 AI Agent Builder 處理郵件查詢業務，將單件作業時間從 13 分鐘縮短至 4 分鐘，顯著提升 3 倍業務效率並推動市民開發。

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000077.000048629.html Distributor: PR TIMES
Published: May 12, 2026

Toyota Finance has implemented 'Agent Builder in UiPath Studio' to automate customer email inquiries, reducing processing time from 13 minutes to 4 minutes per case. The system uses robots to collect data from existing systems while AI agents draft responses for human review. This initiative has achieved a threefold increase in efficiency for thousands of monthly inquiries. Toyota Finance plans to expand this 'agentic automation' to back-office tasks like expense processing using UiPath IXP and aims to foster citizen development within business departments to accelerate digital transformation.

FACT BOX

Source: PR TIMES
Category: New Product/キャンペーン
Products / services: Agent Builder in UiPath Studio / UiPath Platform

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Announced　May 12, 2026 8:00 PM — Distributor PR TIMES
Collected　May 12, 2026 11:31 AM
AI structured & analyzed　May 16, 2026 1:53 AM
Desk-reviewed & published　May 12, 2026 8:00 PM

FAQ

What are the key facts in this article?

豐田金融導入 UiPath 的 AI Agent Builder 處理郵件查詢業務，將單件作業時間從 13 分鐘縮短至 4 分鐘，顯著提升 3 倍業務效率並推動市民開發。

Where is the primary source?

PR TIMES: https://prtimes.jp/main/html/rd/p/000000077.000048629.html

When was it published?

May 12, 2026

Cite this article — HOW TO CITE

Washin AI News Desk“Toyota Finance Increases Customer Support Efficiency by 3x Using UiPath AI Agents”AI News by Washin Village（和心村）, May 12, 2026. https://aeo.idaeo.ai/ai/uipath-com/en/news/2026-05-12-toyota-finance-improves-customer-service

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