What was the purpose of Altius Link introducing LMIS?

To optimize IT infrastructure costs and address operational challenges due to the complexity of existing tools.

What was the cost-effectiveness of LMIS after its introduction?

Initial setup costs were reduced to about one-fifth of existing tool introductions, and running costs were reduced by more than half.

How did the number of users change after introducing LMIS?

With intuitive operability lowering the usage barrier, and increased adoption in incident response and task management, the number of users expanded to about 100, more than three times the number of existing tool users.

How long did the environment migration take?

It was completed in about 2 months, including the migration of over 30,000 incident data records.

A service management platform centered on service desk functionality, which achieves business visibility and continuous improvement.

[50% Cost Cut x 3x User Growth] Unirita’s LMIS Supports Altius Link's IT Infrastructure Modernization

Published May 22, 2026 7:00 PM ・ Updated Jun 14, 2026 4:53 PM ・ 3 min read ・ Source: PR TIMES

Unirita has announced that Altius Link has adopted the service management platform "LMIS" to modernize the IT infrastructure supporting its digital BPO services. By switching from legacy global ITSM tools, Altius Link reduced initial setup costs by approximately 80% and cut running costs by more than half. The platform’s user-friendly interface led to a three-fold increase in user adoption, streamlining incident management and visualization. The transition was completed in just two months.

Unirita Corporation has published a case study on the implementation of its service management platform, "LMIS," at Altius Link, Inc.

Altius Link provides digital BPO services, including one of Japan's largest contact centers. Their technology division is responsible for monitoring and incident management across over 100 locations nationwide and roughly 150 service platforms.

Previously, the company relied on international ITSM tools. However, they faced challenges including soaring subscription fees and low adoption rates due to the complex nature of the tools. Consequently, they adopted "LMIS" for its standardized processes and simple user interface.

Key post-implementation benefits include: - A reduction of initial setup costs to approximately one-fifth of their previous expenditures, with running costs slashed by more than half. - A user base that tripled to about 100 people, thanks to an intuitive design that removed barriers for departments ranging from system operations to infrastructure development. - Improved efficiency and visibility through the use of templated dashboards for task management and incident tracking.

Supported by Unirita’s dedicated team, the company successfully migrated over 30,000 incident records and established the new environment in just two months.

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Source: PR TIMES
Category: News
Products / services: LMIS

[50% Cost Cut x 3x User Growth] Unirita’s LMIS Supports Altius Link's IT Infrastructure Modernization

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