Virtualex to Exhibit at Contact Center MashupBox 2026

Virtualex Consulting Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Hayato Maruyama; hereinafter 'Virtualex'), a member of the Virtualex Group, will exhibit at 'Contact Center MashupBox 2026,' a live event for contact centers hosted by Comdesign Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Kenji Terao; hereinafter 'Comdesign') on July 10, 2026.

In today's rapidly evolving technological landscape—driven by generative AI, speech recognition, CRM, and voice bots—contact centers are expected to create new value. 'Contact Center MashupBox' is a real-world event launched in 2024 by Comdesign to experience the current state of contact centers.

As a partner of Comdesign, Virtualex will introduce integrated solutions combining the cloud-based CTI 'CT-e1/SaaS' with its in-house developed CRM platforms 'Virtualex iXClouZ (iXClouZ)' and 'inspirX,' supporting the construction of optimized contact centers tailored to each enterprise's challenges.

What is Cloud-Based CTI 'CT-e1/SaaS'?

'CT-e1/SaaS' is a cloud-based CTI service provided by Comdesign. It offers a wide range of CTI functionalities at low cost without requiring dedicated equipment. As a telephony platform, it integrates with various services to help realize ideal contact centers. It has been adopted by over 1,950 tenants and more than 34,000 agent seats.

For more details, please visit:

https://comdesign.co.jp/

Low-Cost, Rapid-Deployment Cloud CRM 'Virtualex iXClouZ (iXClouZ)'

'Virtualex iXClouZ (iXClouZ)' is a cloud-based CRM specialized for contact center operations, built on Virtualex's CRM platform 'inspirX.' It accumulates, links, and utilizes multi-channel customer information to improve response quality and operational efficiency. Available via subscription with modular functionality, it enables flexible and rapid deployment. Suitable as a trial before full 'inspirX' implementation, it is ideal for companies seeking a lightweight CRM introduction and supports integration with 'CT-e1/SaaS.'

For more details, please visit:

https://inspirx.jp/v_ixclouz/

What is the Contact Center-Focused CRM 'inspirX'?

'inspirX' is Virtualex's contact center-focused CRM software, serving as the foundation for 'Virtualex iXClouZ.' Developed in-house using the company's own contact center operational expertise, it centralizes contact histories scattered across multiple channels and supports the accumulation, sharing, and utilization of customer feedback. With an intuitive and user-friendly UI, flexible external integration allows agents to perform response handling, information searches, and viewing—all within a single screen.

For more details, please visit:

https://inspirx.jp/

Implementation Concept of the Contact Center Cloud Platform: 'CT-e1/SaaS' × 'iXClouZ/inspirX' Integration

This event offers a valuable opportunity to reconfirm the value and role of contact centers and consider the future of customer engagement.

We look forward to your visit.

[Event Overview]

[Event Name] Contact Center MashupBox 2026

[Date and Time] Friday, July 10, 2026, 10:00–17:00

[Venue] Sandobou Kaikan Annex, 1F and 3F Meeting Rooms (2-7-4 Hirakawacho, Chiyoda-ku, Tokyo 102-0093, Sandobou Kaikan Annex. Access here >>)

[Admission] Free (prior registration required)

[Official Website] https://cmb.comdesign.co.jp/

Visitor Registration:

Please enter Virtualex's invitation code 【1200】.

[Introduction to Solution Seminar]

[Seminar Title] Integrating AI, FAQ, and Apps into the CRM Screen! The 'Single-Screen Completion' Method to Empower Frontline Staff

[Lecture Content] In many contact centers, agents face operational burdens due to switching between multiple screens—CRM, FAQ, speech recognition, etc. This seminar introduces a seamless 'single-screen completion' approach that minimizes eye movement and offers insights into the full potential of CRM. We will demonstrate how to transform CRM from a mere tool into the operational 'command center,' achieving both standardized response quality and reduced ACW (After-Call Work) time. Take home practical strategies you can implement immediately.

[Lecturer] Virtualex Consulting Co., Ltd.

Client Partnering Department

Account Executive Tetsuya Takahashi

[Date and Time] Friday, July 10, 2026, 14:10–14:30

[Venue] Sandobou Kaikan Annex 3F, Navigator Talks E

About Virtualex Consulting Co., Ltd. (https://www.virtualex.co.jp)

Since its founding, Virtualex Consulting has focused on the 'touchpoint domain between companies and customers.' Guided by the customer success philosophy that 'customer success is the key to our own growth,' the company champions 'Succession with You'—not just one-time success ('Success'), but continuous success ('Succession'), achieved not 'for You' but 'with You' as a partner. Today, it delivers end-to-end, integrated services combining consulting, technology, and operations to support digital transformation (DX) and digital shift in CRM for client enterprises.

About the Virtualex Group (https://www.vx-holdings.com)

The Virtualex Group unites approximately 1,000 employees across its companies, providing specialized services to clients in diverse industries including finance and insurance, IT and telecommunications, e-commerce and internet services, education, and government agencies. In June 2016, it was listed on the Tokyo Stock Exchange Mothers Market (now Growth Market).

Inquiries Regarding This Matter

Virtualex Consulting Co., Ltd.

TEL: 03-3578-5322 Inquiry Form