Provision of Co-browsing Solution 'Withdesk Browse' to Resona Bank and Saitama Resona Bank

Withdesk Inc. (Headquarters: Shinagawa-ku, Tokyo; CEO: Yuto Taguchi; hereafter 'Withdesk') has begun providing its co-browsing solution, 'Withdesk Browse,' part of the Digital Co-Experience platform 'Withdesk,' to Resona Bank, Ltd. (Headquarters: Osaka City, Osaka Prefecture; President: Kazuhiro Senda; hereafter 'Resona Bank') and Saitama Resona Bank, Ltd. (Headquarters: Saitama City, Saitama Prefecture; President: Shinichi Shinoto; hereafter 'Saitama Resona Bank').

Overview of Withdesk Browse Implementation

By adopting Withdesk Browse, Resona Bank and Saitama Resona Bank of the Resona Group will be able to offer co-browsing support for customers struggling with website procedures and operations. This allows for screen sharing and remote assistance on any customer device (PC, smartphone, or tablet). Co-browsing support will be initially utilized for guiding operations on the banks' 'My Gate' (internet banking) services, with plans to expand to other group banks in the future.

This implementation was chosen because it does not require customers to install any applications beforehand, allowing anyone to easily start co-browsing support without stress—especially for customers less comfortable with web operations. Additionally, the service allows operators to mask highly sensitive input content, such as passwords, ensuring secure customer service. The banks also valued the ability to share screens in real-time regardless of the device, which shortens the time required to understand issues and improves resolution rates.

Going forward, Withdesk remains committed to developing services that solve customer issues as quickly as possible and provide a secure customer experience through the Withdesk platform.

Comments from Resona Bank and Saitama Resona Bank

The Resona Group is engaged in transforming customer experiences by leveraging digital technology to realize its purpose: 'Plus for the future with Finance Plus.'

The implementation of Withdesk Browse is a significant step in ensuring that even as financial services become increasingly digitalized, they remain accessible and secure for each individual customer.

The Resona Group aims to create new value through financial DX, which combines digital technology with human expertise, to make a positive impact on the future for our customers and local communities.