Wrusty and Medical Corporation Genkai-kai to Host Free Webinar on Improving Online Consultation Retention on May 21

Free Online Webinar on May 21, 2026

Wrusty Inc. (HQ: Shibuya-ku, Tokyo; CEO: Ryo Ueda), provider of 'march,' an online consultation and patient acquisition operation system that automates processes from acquisition to recurring revenue, and Medical Corporation Genkai-kai (Tokorozawa-shi, Saitama; Director: Takashi Majima), which operates Wakasa Clinic, will hold a free webinar titled 'Creating a Clinic with Stable Revenue Through Patient Retention, Without Relying on Advertising' on May 21, 2026.

In this seminar, using the adoption of 'march' at Wakasa Clinic as a basis, the organizers will explain how they changed patient consultation flows from 'single-time' to 'continuing' without increasing the burden on staff, joined by Mr. Kawakami of Wakasa Clinic's Business Strategy Office.

### Improving Online Consultation Retention

While the number of medical institutions adopting online consultations is increasing annually, many report that they do not see the expected results, with patients often failing to return after an initial visit. Often, the cause lies not in tool selection or patient acquisition, but in the 'design' of the online consultation itself.

This seminar will showcase the case of 'Wakasa Clinic,' which increased its monthly online consultation volume to 5x of pre-adoption levels. Mr. Satoshi Kawakami of Wakasa Clinic, who designed and operated the system on-site, will appear to share practical examples of follow-up designs to reduce patient drop-off and automation rules that prevent staff burnout.

### Webinar Overview

- **Title:** 'Bringing Existing Patients Online Easily: Sharing the Design for Changing Flows from Single-time to Continuous Without Staff Burden' - **Date:** May 21, 2026 (Thursday), 19:00–20:00 (scheduled) - **Method:** Online (Zoom) - **Cost:** Free (Advance registration required) - **Application URL:** https://march-cos.com/seminar/20260521/

### About the 'march' System

'march' is an online consultation and patient acquisition operation system that takes responsibility for results. It provides end-to-end support from adoption to operation, acquisition, and improvement. Through features like LINE-based automated responses, segment distribution, CRM-based analysis, follow-up induction, and EHR integration, it reduces staff workload and secures time for doctors to focus on patient interaction.