Success Lab Launches Public Enrollment for 'Certified Customer Success Corporate Training' Program

The Certified Customer Success Corporate Training program aims to develop transformative leaders capable of leading revenue growth from a company's customer base. Success Lab Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Hiroko Razavi), which operates SuccessGAKO, a learning platform for cultivating such leaders, announced the launch of enrollment for new corporate clients.

Previously, the program was offered only through referrals and to companies that had already utilized SuccessGAKO programs. Following high satisfaction from over 200 practitioners, the company has launched a detailed website to introduce the program to a wider audience. The program has been officially adopted as a reskilling partner by the Japan Reskilling Consortium (JRC).

The program combines a systematic 10-chapter self-study curriculum with four interactive live lectures led by instructor Hiroko Razavi. It is designed to bridge the gap from knowledge acquisition to practical application and behavioral change within the company.

The key differentiator is its focus beyond mere knowledge transfer. During live sessions, participants engage in candid discussions and group breakouts to define specific actions for their companies. In the final session, everyone shares an 'Action Declaration,' which is then agreed upon with their superiors for implementation. Post-completion, participants continue to share insights within the SuccessGAKO community.

In 2026, the program achieved a perfect NPS (Net Promoter Score) of 100. It is currently implemented across various industries, including SaaS, finance, systems integration, and IT services, with case studies available for companies such as NEC and Dai-ichi Life Insurance.