[Complying with the Revised PMD Act] Specialized AI Support! Providing Services to Enhance Compliance and Customer Service for OTC Drug Retailers

Net Piloting, Inc. (Headquarters: Chuo-ku, Tokyo; Representative: Kotaro Yamada) has been offering the 'OTC Drug Compliance Course' since April 2026 in response to the enforcement of the revised Pharmaceutical and Medical Device Act. The course teaches necessary regulatory knowledge for OTC drug retail, such as sales rules for designated misuse-prevention drugs, and proper customer verification and explanation techniques.

The company has previously provided 'TreMap,' a service for enhancing customer service skills based on laws and regulations. Following the increased demand for education aligned with the revised PMD Act, they have now started offering a bundle that includes the 'OTC Drug Compliance Course.' As of May 2026, over 35,000 employees at drugstores and other retail firms have taken the courses.

The two services addressing field needs: 1. TreMap: Covers five areas—anatomy/physiology, pathology, pharmacology, sales/information provision, and nutrition/healthcare—to cultivate systematic customer service skills. 2. OTC Drug Compliance Course: Explains sales rules and compliance aligned with the revised PMD Act.

For both services, a dedicated AI chatbot provides instant support for questions in daily operations, ensuring the training knowledge is effectively implemented.