Village House Accelerates AI and Digital Integration for Enhanced Tenant Convenience and Efficiency

Village House Management Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Tatsuhiko Iwamoto) is actively promoting the use of AI and digital technology to improve convenience for prospective tenants and enhance operational efficiency. As Phase 1 of AI integration, the company has launched automated email replies for inquiries, 24/7 viewing reservations, initial cost simulations, and chatbot support on its website, establishing an environment where housing consultations are available 24/7, 365 days a year. Currently, Phase 2 development is underway, focusing on automating application document verification and various procedures during residency, such as change notices. The AI handles routine inquiries, while staff focus on high-value tasks that require human judgment and empathy. The system also supports multiple languages through its chatbot, making it easier for foreign residents to find housing according to their lifestyle and language needs. Since starting AI email responses on January 27, 2026, and launching the chatbot on February 13, 2026, the company has seen steady results in maintaining service quality and minimizing opportunity losses outside business hours.