HomeServe Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President and CEO: Yasuhiro Tokunaga; hereinafter 'HomeServe') is expanding its water repair service offerings from two to three plans in response to customer feedback, enabling customers to choose a plan that best suits their home's condition.
In addition to the Economy and Basic Plans, the new 'Light Plan' is now available.
The service starts at just ¥660 per month (※1).
Starting July 15, 2025, the service will be rolled out sequentially by region, beginning with the six Tohoku prefectures and Niigata Prefecture.
Alongside the launch of the Light Plan, the Economy Plan has also been enhanced.
The service fee remains unchanged, but the repair cost limit has been increased to ¥300,000, and the number of repairs is now unlimited.
Customers currently subscribed to the Economy Plan will be notified of the updated contract terms in due course.
※1 The monthly amount is calculated by dividing the annual lump-sum payment of ¥7,920 for the Water Repair Service Light Plan by 12 months.
Available Service Plans
Responding to widespread customer demand, we now offer a comprehensive new lineup: the affordable 'Light Plan,' the upgraded 'Economy Plan,' and the reliable 'Basic Plan'—ensuring peace of mind for detached homes. Choose the plan that best fits your household's needs and circumstances.
【Newly Launched】Light Plan
An affordable new plan focused specifically on indoor plumbing and drainage system malfunctions.
Recommended for residents of newer detached homes or condominiums.
Annual lump-sum payment: ¥7,920/year (¥660/month), Monthly installment: ¥790/month
【Upgraded】Economy Plan
Renewed with an increased repair cost limit and no limit on the number of service calls.
Recommended for residents of detached homes or condominiums over 10 years old, where plumbing issues are more frequent.
Annual lump-sum payment: ¥11,880/year (¥990/month), Monthly installment: ¥1,040/month
【Unchanged】Basic Plan
A comprehensive plan that fully covers not only indoor but also outdoor plumbing and drainage systems.
Recommended for owners of detached homes over 10 years old, whose manufacturer warranties have expired.
Annual lump-sum payment: ¥19,080/year (¥1,590/month), Monthly installment: ¥1,670/month
※All prices include tax.
This announcement provides an overview of the 'Water Repair Service.'
For detailed information on service coverage, terms, exclusions, and other specifics, please refer to the 'Contract Guide (Service Terms and Conditions).'
For any inquiries, please contact HomeServe Co., Ltd.
About HomeServe Co., Ltd.
HomeServe Co., Ltd. (hereinafter 'HomeServe') is a joint venture established in February 2019 between Mitsubishi Corporation and HomeServe, a UK-based company providing services in 10 countries worldwide.
We offer subscription-based (fixed-fee) home repair services and operate in Japan through partnerships with electric and gas utilities, local governments, and other diverse partners.
Guided by our mission, 'Creating new answers to everyday troubles,' we aim to turn common household frustrations into tangible solutions, balancing social impact with corporate growth.
We call this approach CSV (Creating Shared Value), which we uphold as a core principle of our business.
We strive to create value that benefits everyone—not just individuals—so we can remain an essential, trusted presence in people's lives.
HomeServe also champions the mission of 'Life as a Service.'
Leveraging our expertise in home repair services, we integrate specialized knowledge in marketing, customer support, quality control, and product development to deliver comprehensive solutions for diverse challenges related to housing and daily life.
Through collaboration with trusted partner companies, we aim to support comfort and security in every aspect of life, starting with home safety.
HomeServe Co., Ltd. will continue to support each customer in achieving their ideal lifestyle through innovative lifestyle support services.
● Background: Why Subscription-Based Home Repair Services?
In Japan, homes built during the 1970s–1990s are now collectively reaching 30–50 years of age, leading to a concentrated period of plumbing system replacements and a sharp increase in equipment failure risks.
Additionally, rising aging rates and declining household incomes among elderly families have heightened demand for fixed-fee repair services that offer 'peace of mind' and help avoid unexpected expenses.
Furthermore, in July 2025, the Consumer Affairs Agency issued a warning (※2) about plumbing service providers who advertise low prices online but charge significantly higher fees upon arrival—highlighting the growing need for reliable, safe, and trustworthy repair services.
※2 Source: Consumer Affairs Agency, 'Warning Regarding Water Repair Service Providers Advertising Low Prices Online but Charging High Fees' (https://www.caa.go.jp/notice/assets/consumer_policy_cms103_250731_01.pdf)
Company Overview
Company Name: HomeServe Co., Ltd.
Head Office: 1-2-6 Nihonbashi-Murocho, Chuo-ku, Tokyo
Representative: President and CEO Yasuhiro Tokunaga
Business Scope: Repair services for residential infrastructure and related businesses
Established: 2019
Website: https://www.homeserve.co.jp/
Inquiries
HomeServe Co., Ltd., Public Relations: Maruta
Email: [email protected]
FACT BOX
- Source: PR TIMES
- Category: New Product