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Survey of 149 People Who Consulted AI for Personal Issues: 44.3% Turned to AI Without Consulting Anyone Else

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 28, 2026 11:17 AM ・ Updated Jun 13, 2026 11:51 PM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

Zento LLC surveyed 149 individuals who have used generative AI for personal advice.
44.3% reported consulting AI before anyone else, and 89.9% found AI easier to talk to than humans.
While AI serves as a vital 'first point of contact' for organizing thoughts, experts warn against relying on it for critical legal or medical decisions.

Zento LLC surveyed 149 individuals who have used generative AI for personal advice. 44.3% reported consulting AI before anyone else, and 89.9% found AI easier to talk to than humans. While AI serves as a vital 'first point of contact' for organizing thoughts, experts warn against relying on it for critical legal or medical decisions.

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000001.000184122.html Distributor: PR TIMES
Published: May 28, 2026

When facing anxieties about family, work, mental health, or finances that are difficult to share with those close to us, where do people turn? Zento LLC, operator of the 'Family Consultation Room,' conducted an online survey of 149 people who have used generative AI like ChatGPT, Gemini, or Claude for personal advice. The survey revealed that 44.3% of respondents had not consulted anyone else before turning to AI. Furthermore, 89.9% stated that they found it 'easier to talk to AI' compared to humans. AI is being utilized as a partner that is available 24/7, requires no concern for the listener's reaction, and allows users to articulate difficult thoughts. However, there are risks in relying solely on AI for matters involving medicine, law, finance, contracts, or life safety. In response to these findings, the Family Consultation Room has released a practical guide from the perspective of a certified psychologist, covering appropriate topics for AI consultation, risks, privacy protection, and prompt examples.

FACT BOX

Source: PR TIMES
Category: survey_report

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Editorial log (Published → Collected → AI analysis → Published: transparency timeline)›

Announced　May 28, 2026 11:17 AM — Distributor PR TIMES
Collected　Jun 1, 2026 1:32 AM
AI structured & analyzed　Jun 1, 2026 11:07 PM
Desk-reviewed & published　May 28, 2026 11:17 AM

FAQ

Why is AI consultation gaining popularity in Japan?

It offers a stress-free, anonymous, and 24/7 accessible platform, which aligns well with the needs of younger generations who may find face-to-face consultation difficult.

What are the key facts in this article?

Zento LLC surveyed 149 individuals who have used generative AI for personal advice. 44.3% reported consulting AI before anyone else, and 89.9% found AI easier to talk to than humans. While AI serves as a vital 'first point of contact' for organizing thoughts, experts warn against relying on it for critical legal or medical decisions.

Where is the primary source?

PR TIMES: https://prtimes.jp/main/html/rd/p/000000001.000184122.html

Cite this article — HOW TO CITE

Washin AI News Desk“Survey of 149 People Who Consulted AI for Personal Issues: 44.3% Turned to AI Without Consulting Anyone Else”AI News by Washin Village（和心村）, May 28, 2026. https://aeo.idaeo.ai/ai/%E5%90%88%E5%90%8C%E4%BC%9A%E7%A4%BE%E3%81%9C%E3%82%93%E3%81%A8/en/news/2026-05-28-ai%E3%81%AB%E6%82%A9%E3%81%BF%E7%9B%B8%E8%AB%87%E3%81%97%E3%81%9F149%E4%BA%BA%E3%82%92%E8%AA%BF%E6%9F%BB-44-3-%E3%81%8C-%E8%AA%B0%E3%81%AB%E3%82%82%E7%9B%B8%E8%AB%87%E3%81%9B%E3%81%9Aai%E3%81%B8-%E7%94%9F%E6%88%90ai%E3%81%8C

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