Reduce Inquiry Handling Time to 1/10 by Adding Just One Line to Existing Forms: Official Release of AI Auto-Reply SaaS 'SmartContact'

SIDFEEL LLC (Headquarters: Yokohama City, Kanagawa Prefecture; Representative Member: Chihiro Yamashita; hereinafter referred to as 'the Company') has officially launched 'SmartContact', an AI reply support SaaS for inquiry forms, starting May 20, 2026.

'SmartContact' reduces the workload of personnel handling inquiries to less than 1/10 simply by adding a single <script> tag to an existing inquiry form.

This workload reduction is supported by three key features:

1. Reply Support

AI automatically generates reply texts for incoming inquiries that representatives can copy and paste directly into emails. It structures a 200-400 character message that includes the recipient's name, a thank you, a response to the content, a proposed next step, and a closing greeting.

Representatives can send the reply with just a final review, completing a response that previously took over 30 minutes in just 1-2 minutes per inquiry.

2. Hearing Assist

Before submission, the AI analyzes the inquiry text to check if any information necessary for business negotiation or closing a deal is missing.

It displays on-the-spot advice to the user, suggesting, 'We can guide you more smoothly if you provide the following information.'

This feature eliminates the back-and-forth of asking for 'budget?' or 'deadline?', allowing the conversation to proceed to the decision-making phase with the very first email.

3. Easy Implementation

Implementation is completed by simply pasting a single <script> tag on the inquiry page.

There is no need to modify the form's HTML or the submission processing. For example, in a business receiving 100 inquiries a month, 'thin' inquiries prompt the user to add details themselves via Hearing Assist, while inquiries with sufficient information automatically have a reply drafted by Reply Support. The representative just reviews the drafted reply and sends it via copy-paste, taking only 1-2 minutes per inquiry.

Compared to traditional operations taking about 48 hours a month (30 minutes per inquiry for 100 inquiries), the workload is compressed to about 1/10—taking roughly 3 hours (200 minutes) a month.

Service Website: https://smart-contact.jp/

Reduce Inquiry Form Workload to 1/10

Background of Development: Why 'Put AI on Forms'? When thinking of AI utilization, chatbots usually come to mind first. However, chatbots present a structural problem for companies. 'Tell me the price' -> Bot replies instantly -> 'Thanks, goodbye.' It is a dilemma where providing information does not lead to a closed deal.

In the marketing activities of many companies, there is a core objective to 'acquire leads.' With an inquiry form, contact information (email/phone) is guaranteed to be captured at the time of submission. The AI can provide instant responses to fill in missing information while connecting the captured contact details to a business negotiation. This is why our company chose the path of 'putting AI on forms instead of chatbots.'

Details of Main Features

[1] Reply Support — Automatically Generates Replies Ready for Copy-Paste

From the content of a received inquiry, AI automatically generates a Japanese reply text that the representative can use as-is via copy-paste. The text includes the recipient's name, appreciation, content response, next-step proposal, and closing remarks. The AI even formulates a proactive proposal tailored to the project type (e.g., 'We will send a proposal document,' 'We will contact you with available dates,' 'We will visit the site for inspection'). Because the reply arrives inline within a notification email or Slack, representatives can review and send it without opening another screen.

Since the reply draft comes bundled with a summary, category, urgency level, and extracted information, priority judgment and drafting are delivered as an all-in-one set.

[2] Hearing Assist — Moving from Single Inquiry to Negotiation/Closing

The moment a user presses the submit button, AI parses the inquiry content. If information essential for negotiations or deal-making (budget/deadline/scale/status, etc.) is lacking, a dialog box immediately displays advice.

A 'Send Anyway' button is always available, so no opportunity loss occurs due to forced rewriting. The strictness of the check can be selected from three levels: 'Strict,' 'Standard,' and 'Loose,' matching the nature of the website.

[3] Easy Implementation — 1 Line Script Tag, No Existing Form Modification Required

Implementation is completed by pasting just one <script> tag on the inquiry page. For-